SharpMomOfTwo
DIS Veteran
- Joined
- Dec 19, 2007
I just posted this on the community board, but I thought I'd post it here too because not everyone goes over there...
So what is it - what is the worst customer service experience you've ever had. Preferably in a store, face to face, but I'll take over the phone conforntations too Heres my story:
I was in target one day, and was ready to check out. The check out people stand in front of (or around there) their register if they have no one in line, so I asked one of them if he was open. He grunted something, and gestured to come over. The whole time, he was talking very loudly to himself and was very angry. I had several items, and he was one item away from scanning a shirt I had just at that moment decided against, so right before he picked it up, I told him that I had changed my mind on it. He scans it anyway and throws it to the side. I asked him to take it off because I had just told him I didn't want it, and that was it, he totally freeked!!! Started screeming at me that the previous customer had just yelled at him for no reason, and he wasn't going to take my crap! I said I was sorry that the prevous customer was rude, but that it was no reason to yell at me and make a scene. At that point, he starts screaming for a co-worker to "take this lady away from me" and to ring me out for him because he just couldn't take it anymore. So at this point, everyone is looking at me like I had done something to this poor man, and I'm just standing there like a deer in the headlights, not knowing what to do! I had my daughter with me, so I didn't want to hang around the store to complain, so I called later and gave the guys name. I was SOOOO embarassed..... and its funny, just thinking about this story, it made me remember his name... and his face.... I just realized that a few years later I worked with this guy in another store right down the strip mall from the Target.... thats so funny!!!! I can't believe I never realized that while I was working with him!!! So on a side note, he must have really been having a bad day, because hes a very very nice man usually!!!
Anyway, whats your story??? I know you've got them!!!!!!
So what is it - what is the worst customer service experience you've ever had. Preferably in a store, face to face, but I'll take over the phone conforntations too Heres my story:
I was in target one day, and was ready to check out. The check out people stand in front of (or around there) their register if they have no one in line, so I asked one of them if he was open. He grunted something, and gestured to come over. The whole time, he was talking very loudly to himself and was very angry. I had several items, and he was one item away from scanning a shirt I had just at that moment decided against, so right before he picked it up, I told him that I had changed my mind on it. He scans it anyway and throws it to the side. I asked him to take it off because I had just told him I didn't want it, and that was it, he totally freeked!!! Started screeming at me that the previous customer had just yelled at him for no reason, and he wasn't going to take my crap! I said I was sorry that the prevous customer was rude, but that it was no reason to yell at me and make a scene. At that point, he starts screaming for a co-worker to "take this lady away from me" and to ring me out for him because he just couldn't take it anymore. So at this point, everyone is looking at me like I had done something to this poor man, and I'm just standing there like a deer in the headlights, not knowing what to do! I had my daughter with me, so I didn't want to hang around the store to complain, so I called later and gave the guys name. I was SOOOO embarassed..... and its funny, just thinking about this story, it made me remember his name... and his face.... I just realized that a few years later I worked with this guy in another store right down the strip mall from the Target.... thats so funny!!!! I can't believe I never realized that while I was working with him!!! So on a side note, he must have really been having a bad day, because hes a very very nice man usually!!!
Anyway, whats your story??? I know you've got them!!!!!!