At that time I go to the vacation planning desk because we were having issues with our photo package, and I end up discovering that we would need to make reservations and pay ahead for our breakfast at the Leaky Cauldron the next day (there is a thread on the boards about this).
Is pre-paid + reservations for Leaky Cauldron a corona thing?
The reason they charged us was apparently we didn't do any of the protocols or paperwork or payments we needed to prior to coming.
Do you not have those emails to refer to? Check your Sent folder to see what they were.
Thank you. And from what we are figuring out it was the paper we had emailed to us and had to sign and submit back. Which we did and have confirmation of them receiving.
If you have confirmation, then you have the copy of what you sent. And that means you have proof of prepayment, and it's all resolvable.
I'm confused about the bus answer you got. I believe there are regularly scheduled busses that run from City Walk to the hotels; even the premiere hotels. That was a wrong answer even in good weather lol
Yep.
And there are even pamphlets in the room about it; or at least there were.
Our first stay we got caught in a torrential downpour, and were so so tired and confused that we misunderstood what the boat captain was saying about it. And we were embarrassed when we saw the pamphlets later on.
And yes it was super yuck.
I assume you took it back to Jakes and had them cook it?
I would love to know what the exact deal with hallways is though!
Hallways are hard to keep clean. Constant use, and no one wants vacuuming in the middle of the night.
We will be going through the credit card company.
CC companies usually want you to have truly tried to deal with the vendor. Since you have proof that they received what you sent, you have irrefutable proof that you paid it all already. No need to go through the CC company.
I can see an employee of Loews saying to try Disney for shipping gifts home if they know they can’t help and the guest is familiar with Disney being able to help in the past.
Yep. Trying to be helpful and having it backfire.
I can't help but wonder what concierge they talked to.
Is there something else that needs to be done in order to check into a USO hotel?
No.
Apparently, unless you choose to prepay.
I would have to double check as my mom has taken the reigns on handling this but I will definitely let her know to double check everything.
Is she the one that booked and paid for it all? If not, it doesn't make sense for her to do this.
I feel like by the time you walk to the buses you can walk most of the way back to your hotel.
Yep.
I know COVID has taken a hit on staffing but trash?
Even disney has reports of trash being a problem.
Our room was cleaned but the same carts of half eaten room service were left outside of rooms for days and the garbage can near the elevator was overflowing everyday that we were there. Hopefully this is a temporary COVID related issue because it was even worse at our Disney Resort the previous week.
February 2020, Bay Lake Tower, trays of food outside of doors for 3 days. Many other similar experiences at Disney hotels, honestly.
