Cindy&Rebekah
Earning My Ears
- Joined
- Apr 28, 2017
- Messages
- 7
Hi, I just returned from a week at POP. I reserved a room with a roll in shower and king/double. Upon check-in I was given a renovated room with a roll in shower but with a Queen and Queen table bed. I was not happy because i specifically reserved a king because my disabled daughter needs to sleep in between Mom and Dad for safety reasons. If when booking i was advised rooms were being changed, i would have booked elsewhere. I went to front desk and firmly and politely explained that i required what i booked and i did not need a renovated room and they could look anywhere on WDW property to find the room type I had paid for and double checked on. Thankfully after a bit of searching and moving things around the POP manager was able to find a room in building 1 with everything i had booked.
I understand that this room was not what you requested, but do you remember the room number? Also, did there seem to be plenty of room for a wheel chair with both beds down? You are the first person I have seen posted in a room with roll-in-shower in a new room.