Donald Duck888
DIS Veteran
- Joined
- Jun 5, 2011
Ok I will start off by admitting this post is a bit of a venting for me but hey my vacation has not even started and it is not off to a good start thanks to Southwest.
We are due to leave for Disney tomorrow on Southwest with tickets i bought 6 months ago and both tickets both ways had early bird check in bought and paid for on them. I should have known there might be a problem when about 2 months back Southwest changed the flight time on out outbound flight and it changed for my ticket but not for my 8 year old daughter's. So i spent an hour on the phone fixing that(so i thought). At that point i thought all was good as everything including early bird showed up for her after the phone conversation.
So today i print out the boarding passes and I get A19 so I am really happy as my daughter is not so happy with flying so the sooner we get situated on the plane the better. But, then I print hers out and it is all the way at the end of the B's and not listed as early bird. So I figure (correctly) that something got messed up when Southwest changed the ticket time so I call. After about an hour on the phone again the woman tells me that evidently they neglected to put the early bird that i paid for back on my daughters ticket when they made the changes and there is nothing they can do unless I want to pay $200 to upgrade my 8 yr old daughter to business class and then she can board 1-15.
So i say to the woman "so basically you are telling me that someone on your end messed up and I am now going to have to pay the price for that?" She say yes there is nothing they can do. I say well why cant you put my daughter in the business select and I will then just have her board with me at A19 to which she says " oh we cant do that as we cant comp you something you never paid for in the first place". Really? well how about just giving me the spot she would have had if not for your company's error?
Just really frustrated as the whole reason I book early and pay for early bird is so as to avoid dealing having to board late, risk not being seated together etc. If she was older I wild just go on and then have her join me with her group but she is only 8. All I want is what I paid for and all they would have to do to make it happen is possibly(they might not even sell the upgrade) give up the upgrade money and let her board where I paid for her to be boarding in the first place.
I realize it is not the end of the world but it is not the way I wanted to start out vacation either.
Ok rant over
We are due to leave for Disney tomorrow on Southwest with tickets i bought 6 months ago and both tickets both ways had early bird check in bought and paid for on them. I should have known there might be a problem when about 2 months back Southwest changed the flight time on out outbound flight and it changed for my ticket but not for my 8 year old daughter's. So i spent an hour on the phone fixing that(so i thought). At that point i thought all was good as everything including early bird showed up for her after the phone conversation.
So today i print out the boarding passes and I get A19 so I am really happy as my daughter is not so happy with flying so the sooner we get situated on the plane the better. But, then I print hers out and it is all the way at the end of the B's and not listed as early bird. So I figure (correctly) that something got messed up when Southwest changed the ticket time so I call. After about an hour on the phone again the woman tells me that evidently they neglected to put the early bird that i paid for back on my daughters ticket when they made the changes and there is nothing they can do unless I want to pay $200 to upgrade my 8 yr old daughter to business class and then she can board 1-15.
So i say to the woman "so basically you are telling me that someone on your end messed up and I am now going to have to pay the price for that?" She say yes there is nothing they can do. I say well why cant you put my daughter in the business select and I will then just have her board with me at A19 to which she says " oh we cant do that as we cant comp you something you never paid for in the first place". Really? well how about just giving me the spot she would have had if not for your company's error?
Just really frustrated as the whole reason I book early and pay for early bird is so as to avoid dealing having to board late, risk not being seated together etc. If she was older I wild just go on and then have her join me with her group but she is only 8. All I want is what I paid for and all they would have to do to make it happen is possibly(they might not even sell the upgrade) give up the upgrade money and let her board where I paid for her to be boarding in the first place.
I realize it is not the end of the world but it is not the way I wanted to start out vacation either.
Ok rant over
Report back when you get a chance though.
