We were supposed to spend two weeks at end the end of August in DVC accommodation with the first week at AKV and the second week at BCV. I have just been advised by TUI that there will be no long haul flights out of the UK in 2020 (because you can't expect passengers to wear face masks the entire time). Add to that the ban on incoming visitors to the USA from UK and the 14 day quarantine obligation, it makes our August trip impossible. This creates a problem for me as my use year is September (we were crossing a use year for this trip) and we've banked, borrowed and purchased one time use points to make this trip.
I am trying to re-book a trip for 2021 and I will need all available points to do this. I eventually got through to member services after 3 days of trying to be told that I will lose the one time use points and any banked points from 2019 if I cancel because the parks will be open in August. There are no exceptions for people who live overseas. It leaves me with 23 points that expire at the end of August 2020 and they are non transferable! I was just wondering if anyone else had had a similar experience and if there was anything I could do about it?
I am trying to re-book a trip for 2021 and I will need all available points to do this. I eventually got through to member services after 3 days of trying to be told that I will lose the one time use points and any banked points from 2019 if I cancel because the parks will be open in August. There are no exceptions for people who live overseas. It leaves me with 23 points that expire at the end of August 2020 and they are non transferable! I was just wondering if anyone else had had a similar experience and if there was anything I could do about it?