freshmanjs
DIS Veteran
- Joined
- Aug 6, 2006
Website totally down as new discounts are available. Shocker. One day, maybe they will build a decent site.
I did not note the time, but 1-2 hours since I could not get through at all. Before that, I could get through on the website but it was so so so so so slow.Do y'all know how long they have been down? Crazy me I read they were coming out soon and dropped the ball this morning! Started taking down Christmas decorations before work tomorrow ugh!
Do y'all know how long they have been down? Crazy me I read they were coming out soon and dropped the ball this morning! Started taking down Christmas decorations before work tomorrow ugh!
Just keep trying! They're not down, they're just swamped! As one person completes their booking it opens a spot for another person. It's a matter of refreshing, refreshing, refreshing. Their servers just cannot handle the demand. Oh how I wish they would fix this!!!
Saw where someone on another thread said just keep calling and I did and got thru in 3 minutes. Waited on hold for about 4 minutes and he was able to apply a pass holder discount to my BC reservation for my May-June stay and it saved a little over $1200. I am beyond excited!!!!!
Then at 438pm I got through and was told hold time is over 90 minutes. It’s now 838pm and I’m still on hold 4 HOURS LATER!!! I called using my wife’s phone at 730 pm, told wait times are over 2.5 hours. This deal better be worth it.
Yup after about the 2 hour mark I was committed. I put the phone on speaker, cooked dinner, took a shower and even watched tv. Then I connected to a wonderfully polite castmember after 4 hours and 55 minutes on hold, we connected at 933pm Arizona time. Boy she seemed exhausted, but as always very polite and magical. I was very kind and supportive of her and her duties. My wife thought I should be upset and lay into her. I know if I did that we probably wouldn't get what we wanted so... The poor lady said she still saw a large queue of calls and it was past 1130pm EST. We proceeded to talk and after 10 minutes I got the changes made then hung up and saved over $550 on our 8 night (originally 7 nights) CSR stay in June using the Sun and Fun package. It was so tempting to do the Deluxe Studio at AK-Kidani, but having the extra day of meals and a room made it more cost effective.You stayed on hold for 4 HOURS??!! Uh....you are a MUCH better person than I am. I can remember finally getting through on the website around 5pm my time or so. I'm here in FL in CST. Today, the website has been a ton better than it was yesterday. Was pricing looking at the FL resident rates and the amount I save living here makes me go....WOW!...everytime!
Yup after about the 2 hour mark I was committed. I put the phone on speaker, cooked dinner, took a shower and even watched tv. Then I connected to a wonderfully polite castmember after 4 hours and 55 minutes on hold, we connected at 933pm Arizona time. Boy she seemed exhausted, but as always very polite and magical. I was very kind and supportive of her and her duties. My wife thought I should be upset and lay into her. I know if I did that we probably wouldn't get what we wanted so... The poor lady said she still saw a large queue of calls and it was past 1130pm EST. We proceeded to talk and after 10 minutes I got the changes made then hung up and saved over $550 on our 8 night (originally 7 nights) CSR stay in June using the Sun and Fun package. It was so tempting to do the Deluxe Studio at AK-Kidani, but having the extra day of meals and a room made it more cost effective.