This has been the message for me now for days when trying to call. There is no "on hold" anymore! And it doesn't matter whether I hit "existing reservation" or "new" or even the travel agent line! Website is not functioning for ordering onboard gifts (or if you had to add special requests etc.).... tried mobile phone/desktop, no luck ("we are working on it") . Someone mentioned emailing a while back? What is the address? I was going to order cake for an onboard birthday, but we are finally running out of time it seems, with no way to contact DCL. I can't be the only one with trouble contacting them? This is problematic, and I don't remember it being this way before, not on opening day, not ever.