But it is the same.
Disney is a luxury optional vacation destination, just like the Grand Canyon, Cruises, European tours or any other vacation destination. If we are in a position to go on a vacation, WE are responsible for managing our needs within the constrict of the destination we choose, and what they offer.
Disney will meet the legal requirements of accommodation just like it always had. Unfortunately Disney allowed their
DAS program to get out of control, overused, abused and it has impacted operations. They have been going above and beyond what is required, and now they need to get it under control and move back towards a manageable program. It is
not their job to manage our needs. They have stated they will work with folks to try to offer some kind of assistance if appropriate but guests will not be able to choose DAS just because that is what they want. I think people tend to interpret "access" in a broad and more elevated level than the law intends or requires.
WE do have choices to make for our own well being, WE do need to choose locations that WE can manage, WE do need to manage our own issues within the offerings of any location .... and sometimes that means some things are just not for us. Our family has to make choices and adjust our plans as needed. It is our life on a daily basis and it is no different at Disney where we skip locations and attractions, do half days, leave lines and at times lose entire days off our trip.
Back to OP's question ~ I do believe the system is in serious need of an overhaul and I do believe that Disney has all the data and info they need to justify it. I think the expanding of their offerings over time has impacted the LL considerably (I know when we go many around us are using DAS), and devalued the
Genie+ for many guests. If they are planning on expanding G+ to allow prebooking as hinted to, this will make it even worse. With everything being on
MDE Disney does have all they need to know who and how they are impacting the lines. Disney will no doubt be in legal compliance and guests need to be prepared for the change.