kristenrice
NOT just an ambulance driver
- Joined
- Apr 25, 2006
Just DO NOT USE IT AT BEST BUY....You just reload amazon like it's a normal visa. These virtual visas are super easy to use online, like any real visa is.
I am STILL waiting for them to resolve my issue. They sent me a Disney gift card that I purchased with the Virtual Visa but after they mailed it, they decided that since it was bought with a "virtual" Visa, they would consider it as purchased with a "gift card" and so they DEACTIVATED the Disney gift card before I received it. When I called, they told me that there was nothing they could do because it was purchased with a "fraudulent" card! WTH???? I went into the store, showed them the printout of my "virtual" Visa (which has my name, address, etc right on it) AND my ID and they verified all of my information. They tried to "return" the gift card, but since it had been deactivated, there was no record of it in their system so they couldn't do anything about it. So now, I thought I had some resolution when I spoke to someone who said they would be sending me a check for $25 but it would take 7-10 business days to arrive. That phone call took place on August 28...almost 14 business days ago...and still no check.
So now, I am going to escalate it further. I have a case number and I am going to send an e-mail to whatever corporate address I can find, detailing my ordeal. This is absolutely ridiculous that I have had to jump through all of these hoops for $25. If I were seriously doing something fraudulent, A) I wouldn't be giving them every possible piece of identification and paper trail that I have, and B) I certainly would not have spent this much time and effort trying to recoup a whopping $25.
EDIT: Since I couldn't find an e-mail address, I decided to call (again!) and talked to yet another person. This call was a little quicker (only about 15 minutes total) since he was able to look up my case number and read through all of the notes of my previous calls. As I suspected, there was NO CHECK that was ever sent out!! UGH!! So, he told me that he is sending me a $25 Disney gift card and I will have it in my hands on September 20. He gave me a new case number and told me to call on the 21st if I don't have it. As much as I would like to be confident that this is the end...I won't be completely convinced until the ACTIVATED gift card is in my hands and safely transferred to my account.
UPDATE: I got an e-mail this morning that said they were sorry that I did not receive my Disney Gift card (ha....funny!) so they have sent out a new one. I now have a new order number and a new shipping confirmation number so I am feeling much more confident that I will see a gift card in my mailbox on Thursday. The big question is whether or not it will be activated.
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