Just saw a picture they were restocked this morning!
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The Official Riviera Owners & Info Thread
- Thread starter summerw
- Start date
purpliequeen
DIS Veteran
- Joined
- Dec 30, 2005
All in all, really great trip. A couple things to be cognizant of:
1) No issues with Lyft on this trip. The Lyfts seem to park close by to the Resort so we never waited more than a few minutes for one to pull up after it was ordered. I also never had an issue calling one - which was a nice surprised considering how hard they are to get in my home city & some of the other cities I've visited recently for work. We ordered a Lyft XL to the airport from RR and it was $38 and then I tipped $10 to get to $48.
2) Rooms are super nice, as you all know. Noticed some chips on the furniture here & there, but nothing that made me super disappointed. Just normal wear & tear. We declined housekeeping, but our trash was emptied every day, which was nice. When we did need housekeeping items, we called, and the housekeeping CM delivered the items in a Disney laundry bag.
3) Did have a slight issue with someone smoking inside their hotel room & the smoke coming into my room (2nd bedroom) via the central air vent. I was not pleased with this, but the team responded very professionally and did what they could, given that it was a tricky situation. One thing to note though is that when you call the 'front desk' button on the in-room phone, you are getting the Disney call center, not the front desk. Even though I reported the issue at 5am one morning, the message apparently never made it to the hotel team. When I smelled the smoke again the next day at 11pm, I traipsed down to the lobby in my PJs and mentioned the situation and it was the first time the front desk team had heard of the issue. I'm not sure what warranted the breakdown in communication, but I wanted to share this with you all in case you have an issue. And this goes to all Disney resorts - not just RR.
4) Food options were great - we dined at Primo Piatto quite a bit during different meal periods.
5) Upon returning from the parks via skyliner one day ~4pm, we saw Donald, Goofy, and Pluto waving from the 2nd floor (lobby) balcony overlooking the central courtyard. Not sure if they do this every day, but it was a really nice touch & made me smile. I really loved seeing characters on this trip - even if it was from a distance. Topolino's was also fantastic. That song they play when all the characters come out & dance is so catchy. I'm humming it right now...
6) The artwork scavenger hunt & prize is really cute - get the card & stickers from the DVC kiosk in the lobby. The rec room also has 2 different scavenger hunts - one for the Skyliner resorts & another one that I can't remember. There's certainly a lot to do on property.
Let me know if there's anything else that I can answer. Sad to be back from the World - it was a great trip - price increases and all!
1) No issues with Lyft on this trip. The Lyfts seem to park close by to the Resort so we never waited more than a few minutes for one to pull up after it was ordered. I also never had an issue calling one - which was a nice surprised considering how hard they are to get in my home city & some of the other cities I've visited recently for work. We ordered a Lyft XL to the airport from RR and it was $38 and then I tipped $10 to get to $48.
2) Rooms are super nice, as you all know. Noticed some chips on the furniture here & there, but nothing that made me super disappointed. Just normal wear & tear. We declined housekeeping, but our trash was emptied every day, which was nice. When we did need housekeeping items, we called, and the housekeeping CM delivered the items in a Disney laundry bag.
3) Did have a slight issue with someone smoking inside their hotel room & the smoke coming into my room (2nd bedroom) via the central air vent. I was not pleased with this, but the team responded very professionally and did what they could, given that it was a tricky situation. One thing to note though is that when you call the 'front desk' button on the in-room phone, you are getting the Disney call center, not the front desk. Even though I reported the issue at 5am one morning, the message apparently never made it to the hotel team. When I smelled the smoke again the next day at 11pm, I traipsed down to the lobby in my PJs and mentioned the situation and it was the first time the front desk team had heard of the issue. I'm not sure what warranted the breakdown in communication, but I wanted to share this with you all in case you have an issue. And this goes to all Disney resorts - not just RR.
4) Food options were great - we dined at Primo Piatto quite a bit during different meal periods.
5) Upon returning from the parks via skyliner one day ~4pm, we saw Donald, Goofy, and Pluto waving from the 2nd floor (lobby) balcony overlooking the central courtyard. Not sure if they do this every day, but it was a really nice touch & made me smile. I really loved seeing characters on this trip - even if it was from a distance. Topolino's was also fantastic. That song they play when all the characters come out & dance is so catchy. I'm humming it right now...
6) The artwork scavenger hunt & prize is really cute - get the card & stickers from the DVC kiosk in the lobby. The rec room also has 2 different scavenger hunts - one for the Skyliner resorts & another one that I can't remember. There's certainly a lot to do on property.
Let me know if there's anything else that I can answer. Sad to be back from the World - it was a great trip - price increases and all!
CarolynFH
DIS Veteran
- Joined
- Jan 5, 2000
Unfortunately, this has been the case for a very long time. I’m sorry you weren’t aware already and hope a lot of people will see your report. We would probably call Housekeeping or Maintenance for a problem - when you touch those buttons, you get someone at WDW, at least.
purpliequeen
DIS Veteran
- Joined
- Dec 30, 2005
To be clear, I was aware of this issue - but when I woke up smelling smoke at 5am in the morning, it can be a little off putting. I didn't want to make myself presentable and really just wanted to report the issue, clear the smoke, and go back to sleep. I assumed calling the "front desk" - even if it went to a call center - would address the situation. The woman I spoke to was kind, empathetic, apologized, and assured me that she would take care of it & call security. Silly me - now I know that that was not the case. I'll be sure to remember at 5am in the morning the next time it happens!
CarolynFH
DIS Veteran
- Joined
- Jan 5, 2000
It just occurred to me that you might send an email to wdw.guest.communications@disneyworld.com and report this, with date and time. They need to be made aware so they can investigate and figure out where the message was dropped and why no action was taken.
Skicks35
Mouseketeer
- Joined
- May 13, 2015
Hi All,
My wife and I will be staying at Riviera for the first time in May for a hopeful Moonlight Magic trip to HS (can't wait to go back to Topolino's too!). We have a tower studio booked, but I'm a bit confused by the room request options. The only ones they give you are "Near Lobby", "Near Elevator", and "Near Skyliner"... Do any of these really matter? I'm only interested in a higher floor (with preferably a view of Epcot), so any suggestions on what to select? Maybe call ahead?
Thanks!
My wife and I will be staying at Riviera for the first time in May for a hopeful Moonlight Magic trip to HS (can't wait to go back to Topolino's too!). We have a tower studio booked, but I'm a bit confused by the room request options. The only ones they give you are "Near Lobby", "Near Elevator", and "Near Skyliner"... Do any of these really matter? I'm only interested in a higher floor (with preferably a view of Epcot), so any suggestions on what to select? Maybe call ahead?
Thanks!
CarolynFH
DIS Veteran
- Joined
- Jan 5, 2000
Ignore that section of online checkin. Contact MS via chat, email or phone and submit your request of "high floor, view of Epcot." Done!
UrsulaWantsYourSoul
DIS Veteran
- Joined
- Jun 23, 2020
And then be prepared you may get none of that. We asked for high floor and got… ground floor. Tee hee. Can’t hurt to ask but always be prepared for the worst and be delighted when you sometimes get exactly what you want (especially with so few Tower Studios - some which probably aren’t declared and they have one as a model for tours). Have a great trip!!
Akck
DIS Veteran
- Joined
- Jul 10, 2019
We submitted a room request through TouringPlans.com. I believe you have to have a subscription to do so. Of the three tower studios on each floor, I suggest requesting the middle studio for the best views. When I did a TP request, I edited their text, just using the middle room on the top 3 floors. We ended up with the middle on the 5th floor. Oh, and you don’t want the top floor room. It’s an accessible room with a bathtub instead of the walk-in shower.
Thank you !! Now I have to find someone that can get it for me
Skicks35
Mouseketeer
- Joined
- May 13, 2015
Thank you - this is great info!
We were there for dinner this past NYE and watched fireworks out on the terrace and they had the harmonious music being piped in. When we were there in October there was no music being piped in so hopefully they started doing this regularly.
DVCKing
Hot dog!
- Joined
- Nov 13, 2020
I agree! We were there mid December and there was no music. Someone else on the terrace was saying Disney couldn’t decide how to do both Fantasmic and Harmonious so they decided to do nothing. I don’t know how accurate that is. I would pick Harmonious over Fantasmic for sure! Hopefully this stays!
CarolynFH
DIS Veteran
- Joined
- Jan 5, 2000
For standard view, I'd request high floor, view of Epcot. Especially high floor.
Does anyone know what floor topolinos is on? I want to request a high floor in the east wing but don’t want to be directly underneath the restaurant. We were stuck underneath the restaurant in September and it was so loud. I constantly heard tables and chairs being moved around.
summerw
DIS Veteran
- Joined
- Oct 23, 2011
I added your trip to BoG list. Sounds like it was a great trip. That's great DD's fiancé fits in. Nothing worse than traveling to Disney with people who aren't on your vibe. Glad the husband was surprised. I think Riviera tends to surpass expectation once you've stayed.
Sounds great! Did you want me to add you to the Be Our Guest list on page 1?
Sorry I'm so behind with updating it and your trip is close, but did you want me to add you to the Be Our Guest list on page 1?
Added! I wish my trip was this close! Did you want me to add the room type too?
Added! Halloween trip sounds awesome!
Added!
I added 3 trips... did I get all of them?
EhlersDoDisney
Earning My Ears
- Joined
- Feb 26, 2020
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