FanofG00fy
Mouseketeer
- Joined
- Apr 29, 2003
This is going to be a little long....
Okay, on the first Saturday the Best Rate became available, I in my "great wisdom"
decided that there was no way Disney would come out with something like this and not give us a discount. Okay, I had booked rack rate for POR and had paid $650.00 on the room already, so I thought, I'm already at that price, might as well cancel then book online. So, I did. No biggie. Got my refund 3 days after cancelling, had my other ressie, and was ready to go. Well, the next Saturday I noticed that price had come down for POR and that people that had booked the same time I did still had to pay rack rate for that was the "Best Rate" for when we booked! What?!?! What??!!? What?!?!?! Guest Services phone call here I come! I was told not to worry, that the system would change my price and that I would pay the discounted rack rate with no problem. I was satisfied with the answer from Guest Services (I mean Guest Services for goodness sake had said everything was a-ok! so why wouldn't it be 
) Well, I kept an eye on the boards and kept reading the same thing. So, in my great wisdom I called Guest Services around 8:30 at night and the first CM I spoke to made my fears come to life. Yes, I have to pay rack rate, since that was what I had booked at! What?!?!? What?!?!?! What?!?!?!?!? 
I told him what the other CM told me, and he said I'm sorry, but that is what you have done. Sooooo, I asked, to get the best rate, I have to cancell, loose my deposit and rebook to get the new "Best Rate." Answer.......Yes. My response......I'm sorry to say this, but that is so totally unfair. What I was told last week, is null and void?!?!? Answer....Yes. My response.....Honestly, do you think I will do that. Answer....I'm sorry, but that is how it is. Okay, I went off the deep end. I asked to speak to a manager (not on duty that time of night ). So I did what any other nonrational person would do. Quote: "What do I have to do to get this situation taken care of, someone is lying, do I need to contact the President of the company?!?!" Hey, I was upset, I did apologize later to the next CM. His response was, ma'am, I will do some investigating and call you tomorrow with some update. I then advised I was throughly upset and I was hanging up as to not sound like a swearing salior. Then I hung up. My mother (the patient one) told me to follow my advise to my Father when he called down, and the advise I got from the Dis Boards.....If you don't like the answer you got, call back and speak to someone else. So after going outside, smoking a cigarette, I called back. Spoke to a wonderful CM, I told her my sad story about being told two different stories about the Best Rate program. She than began to do some digging and read to me, that yes the rate were suppose to come down and that there was something wrong in the system and it was not giving us the best rates. She then asked me to bare with her. Waiting a few moments, here is her response in my words....Okay, here is what I can do, I can cancel your first ressie from the Best Rate Program and give you back the refund, they haven't taken that from us, we can refund your money in certain circumstances. Now what I ask is that you rebook online, get a new ressie. Let me due some investigating, and send my managers an email as to what is happening. I will then call you back at night (night shift) and advise you as what is happening. The only problem is that I'm off the next two nights, so it will be Wednesday before I can call you.
Okay, I had to rebook for the new low Best Rate (which is what they did not want to happen) so I had two ressies right now. So, Wed. rolls around...and it's around 7:30p.m. so, I couldn't wait anymore, so I called. Spoke to this wonderful CM, and she said, that the Computer Systems people are working on this problem, yes the system should have lowered my rate and did not. My rebooking made sure I did get the Best Rate, and that she had a major green light to give me my money back on the first ressie!
Now, the only problem was that the system was down, and she could not do it that night. I'm am being patient and will check tomorrow to make sure that I did get it cancelled and get my refund.
So, for advise. If you were one of the first ones to book and it was showing rack rate, you are paying rack rate, call immediately and get it fixed!!!! If you don't like your answer, call back!!!
I'll keep you up to date with what is going on! Now, all I need is for my refund to be there soon!
Pixie dust to everyone!
Chris
Okay, on the first Saturday the Best Rate became available, I in my "great wisdom"
decided that there was no way Disney would come out with something like this and not give us a discount. Okay, I had booked rack rate for POR and had paid $650.00 on the room already, so I thought, I'm already at that price, might as well cancel then book online. So, I did. No biggie. Got my refund 3 days after cancelling, had my other ressie, and was ready to go. Well, the next Saturday I noticed that price had come down for POR and that people that had booked the same time I did still had to pay rack rate for that was the "Best Rate" for when we booked! What?!?! What??!!? What?!?!?! Guest Services phone call here I come! I was told not to worry, that the system would change my price and that I would pay the discounted rack rate with no problem. I was satisfied with the answer from Guest Services (I mean Guest Services for goodness sake had said everything was a-ok! so why wouldn't it be ) Well, I kept an eye on the boards and kept reading the same thing. So, in my great wisdom I called Guest Services around 8:30 at night and the first CM I spoke to made my fears come to life. Yes, I have to pay rack rate, since that was what I had booked at! What?!?!? What?!?!?! What?!?!?!?!? I told him what the other CM told me, and he said I'm sorry, but that is what you have done. Sooooo, I asked, to get the best rate, I have to cancell, loose my deposit and rebook to get the new "Best Rate." Answer.......Yes. My response......I'm sorry to say this, but that is so totally unfair. What I was told last week, is null and void?!?!? Answer....Yes. My response.....Honestly, do you think I will do that. Answer....I'm sorry, but that is how it is. Okay, I went off the deep end. I asked to speak to a manager (not on duty that time of night ). So I did what any other nonrational person would do. Quote: "What do I have to do to get this situation taken care of, someone is lying, do I need to contact the President of the company?!?!" Hey, I was upset, I did apologize later to the next CM. His response was, ma'am, I will do some investigating and call you tomorrow with some update. I then advised I was throughly upset and I was hanging up as to not sound like a swearing salior. Then I hung up. My mother (the patient one) told me to follow my advise to my Father when he called down, and the advise I got from the Dis Boards.....If you don't like the answer you got, call back and speak to someone else. So after going outside, smoking a cigarette, I called back. Spoke to a wonderful CM, I told her my sad story about being told two different stories about the Best Rate program. She than began to do some digging and read to me, that yes the rate were suppose to come down and that there was something wrong in the system and it was not giving us the best rates. She then asked me to bare with her. Waiting a few moments, here is her response in my words....Okay, here is what I can do, I can cancel your first ressie from the Best Rate Program and give you back the refund, they haven't taken that from us, we can refund your money in certain circumstances. Now what I ask is that you rebook online, get a new ressie. Let me due some investigating, and send my managers an email as to what is happening. I will then call you back at night (night shift) and advise you as what is happening. The only problem is that I'm off the next two nights, so it will be Wednesday before I can call you.Okay, I had to rebook for the new low Best Rate (which is what they did not want to happen) so I had two ressies right now. So, Wed. rolls around...and it's around 7:30p.m. so, I couldn't wait anymore, so I called. Spoke to this wonderful CM, and she said, that the Computer Systems people are working on this problem, yes the system should have lowered my rate and did not. My rebooking made sure I did get the Best Rate, and that she had a major green light to give me my money back on the first ressie!
Now, the only problem was that the system was down, and she could not do it that night. I'm am being patient and will check tomorrow to make sure that I did get it cancelled and get my refund.So, for advise. If you were one of the first ones to book and it was showing rack rate, you are paying rack rate, call immediately and get it fixed!!!! If you don't like your answer, call back!!!
I'll keep you up to date with what is going on! Now, all I need is for my refund to be there soon!
Pixie dust to everyone!
Chris
(so far so good)
Anyone else??
Okay, update time. I called this morning a little after 10a.m. (I was on a quick break at work) to check and make sure the original ressie got cancelled and my new ressie was okay. Called Guest Services and Yesssssssssssss 
) From what I've read, that's the "best rate" you'll be able to get (AP-wise)
