purvislets
Disney Crazy Mom of Three!
- Joined
- Sep 30, 2007
My inlaws and I called a few weeks ago to book our vacation. We have reservations at Pop Century from 10/8 - 10/12 (two rooms -- one for them, and one for the four in my family). We are seasonal passholders, so don't need to purchase any tickets.
When we called, we asked the CM on the phone to quote us prices for the regular room and also for the room plus free dining. She told us the room only would be $472.52 each. She then quoted $770.52 for the free dining promo (for my inlaws). We thought "A $300 difference definitely isn't worth it" and told her that we wanted the room only.
Come to find out, we were quoted the wrong price. It should have only been around $630.00 for the free dining promo. Plus, we found out that we could transfer our one day base tickets to the cost of renewing our seasonal passes, making the package that much more desirable.
So today, we called to add free dining to our reservations. Now, we're being told that it is no longer available in anything less than a deluxe resort. The girl on the phone was very helpful and said she called Guest Relations to see if anything could be done. She was told that once the number of available packages was gone, then there wasn't anything anyone could do.
I'm considering calling Guest Services myself to see if there is anyone I can talk to about this. We would have purchased the free dining if we'd been quoted the correct price in the first place and I'm a little upset that now we can't do it.
Is it worth my time to call? Is there anything else I can do?
When we called, we asked the CM on the phone to quote us prices for the regular room and also for the room plus free dining. She told us the room only would be $472.52 each. She then quoted $770.52 for the free dining promo (for my inlaws). We thought "A $300 difference definitely isn't worth it" and told her that we wanted the room only.
Come to find out, we were quoted the wrong price. It should have only been around $630.00 for the free dining promo. Plus, we found out that we could transfer our one day base tickets to the cost of renewing our seasonal passes, making the package that much more desirable.
So today, we called to add free dining to our reservations. Now, we're being told that it is no longer available in anything less than a deluxe resort. The girl on the phone was very helpful and said she called Guest Relations to see if anything could be done. She was told that once the number of available packages was gone, then there wasn't anything anyone could do.
I'm considering calling Guest Services myself to see if there is anyone I can talk to about this. We would have purchased the free dining if we'd been quoted the correct price in the first place and I'm a little upset that now we can't do it.
Is it worth my time to call? Is there anything else I can do?