disneynewbee
DIS Veteran
- Joined
- Aug 11, 2004
Let me start off by saying we are not picky people and when we stay on property it is always a value and we love them. We do however have special needs due to medical (asthma, allergy). I really wanted to like this hotel. First we got a good rate $59 per night. After we booked I realized they were pet friendly and emailed them about allergy problems and they emailed me back very friendly and said they would make sure we were in a room that had never had pets. They also emailed me several times before the trip just saying that we could call if we had any additional needs and that they were looking forward to seeing us. All emails were very friendly and professional so I was really looking forward to the visit. When we pulled up the outside was gorgious. The lobby was beautiful but smelled extremely strong of cleaning supplies. I guess it is good that it is clean but it was so strong it was unappealing. We had quite a wait at the front desk although it was not the hotels fault. There was only one lady in front of us who was already checked in but had hundreds of problems/ questions/requests. So we get to the front of the line and the guy was friendly enough and gives us our room which was to have 2 queen beds, non smoking, no pets, refrigerator for medical, and a crib. When we got to the room the frig and crib were already there 
however the room smelled horrible like what I would have to describe as wet dog. It was very strong and the kids allergies were already acting up from weather change so we decided there was no way we could stay in that room. Dh went down to the lobby and they gave him a new room although offered no appology and offered no help in moving our things which we had already tipped someone to bring to the first room so we carried all our stuff from the first room to the second ourself. When we got in the room was hot and the air was off so we turned the air on and went to downtown disney to shop. When we got back at 10:30pm the room was still extremely hot. Dh checked everything and realized the air was not working. He again went to the front desk and they said they would send someone up. The guy got there at about 11pm when my kids should have been sleeping. He came in and had it fixed in reasonable time (about 20 minutes) but it was all quite an inconvenience. Again never recieved a verbal appology for all these inconveniences. Both rooms were pretty wore down cosmetically and could use a referb. The kids loved the pool and there was a lady walking around the pool area supervising who was very nice. I thought the hotel store was very I guess I would describe it as cheap looking although it surved our needs just not what I would expect at a well known hotel. We ate at the breakfast buffet and it was pretty good and a good deal. Overall we were really glad we were not staying there our whole trip and would not stay there again.
however the room smelled horrible like what I would have to describe as wet dog. It was very strong and the kids allergies were already acting up from weather change so we decided there was no way we could stay in that room. Dh went down to the lobby and they gave him a new room although offered no appology and offered no help in moving our things which we had already tipped someone to bring to the first room so we carried all our stuff from the first room to the second ourself. When we got in the room was hot and the air was off so we turned the air on and went to downtown disney to shop. When we got back at 10:30pm the room was still extremely hot. Dh checked everything and realized the air was not working. He again went to the front desk and they said they would send someone up. The guy got there at about 11pm when my kids should have been sleeping. He came in and had it fixed in reasonable time (about 20 minutes) but it was all quite an inconvenience. Again never recieved a verbal appology for all these inconveniences. Both rooms were pretty wore down cosmetically and could use a referb. The kids loved the pool and there was a lady walking around the pool area supervising who was very nice. I thought the hotel store was very I guess I would describe it as cheap looking although it surved our needs just not what I would expect at a well known hotel. We ate at the breakfast buffet and it was pretty good and a good deal. Overall we were really glad we were not staying there our whole trip and would not stay there again.
