My music stopped yesterday soon after I was transferred to guest services... it stayed like that for the rest of the hold... I thought maybe I got disconnected but didn't want to hang up after the almost 2 1/2 hour wait for the first CM to answer. Glad I didn't bc about 2 hours later guest services answered. It was like a voice out of thin air...no clicks or return of any noise right before she joined.Music stopped for me as well. 49 minutes and holding. Haven't made it past the first person yet.
Hmmm that's not what wholesale told me yesterday. They told me UT had to do it.Hi everyone! Quick question— just got through to the phone lines. Spoke with a castmemember in wholesale (?) since i booked through Undercover Tourist.
The CM said they are moving people in stages and mine will be moved automatically over the next few days... he said it was different for me since I booked through a third party... this is the first time I’ve heard of this... should I call back
75 minutes on hold here. Haven't spoken to a person yet.
Hi everyone! Quick question— just got through to the phone lines. Spoke with a castmemember in wholesale (?) since i booked through Undercover Tourist.
The CM said they are moving people in stages and mine will be moved automatically over the next few days... he said it was different for me since I booked through a third party... this is the first time I’ve heard of this... should I call back
So has anyone spoken to a cast member this morning? Not GS, just any human... at all? I wonder if their "magical enhancements" are complete yet.
So has anyone spoken to a cast member this morning? Not GS, just any human... at all? I wonder if their "magical enhancements" are complete yet.
Holding onto hope that'll be me soon!! Everytime my music cuts out every 20-30 seconds or so, it's a different track which is odd.70 minutes into the hold and got to talk to a cast member, now onto part 2...Guest Services.
Well yesterday, I called right at 7 AM and didn't talk to anyone until a little after 9 AMNope. Called right at 7am. 82 minutes on hold and I still haven't spoken to anyone. This is definitely a little worse than normal IMO.
70 minutes into the hold and got to talk to a cast member, now onto part 2...Guest Services.
I checked my phone constantly when it was silent. Was so worried I had been disconnected.I'm at 1:11 on hold, no CM yet, no music. Can't decide if the music or silence gives me more anxiety.