Resort Change by Disney

[Bostonbeans99]

Update to no deluxe availability for the end of July.
Original dates were 7/7-7/14 WL Free dining, 6 day PH, party of 4, 2 adults, 2 kids that are Disney adults
I called back to get a different CM b/c the 1st couldn't transfer me to guests services so she gave me their phone number. I just called the regular number back that's on the reservation. New dates end of July. Same number of nights. She said they would remove the park hopper later. Trying to do it now is messing the system up so they have been told not to do it now.

My cast member got rid of my parkhoppers for me with no problem today at 10:30 . I am guessing your CM was either afraid to touch them or the system went wonky.
I do know they aren't removing them if not requested.
Supposedly they will drop off on their own during your stay ………...but of course double check.
No one wants that to get overlooked.

 

[Randy Miller]

Now on hold with DCL to move my FCC to our November cruise #attempt 4

You are a very brave soul. I am not getting anywhere near a cruise ship for a looonnngg time.

 

[zacharyt25]

We love CBR! It has a very “beachy” vibe and the skyliner is a bonus. Enjoy!

unrelated to this thread- do you think the sky liner will be open by then?! Really hoping it will be

 

[Sandisw]

They are saying Jambo is full and they won't put me at Kidani. They said I can have a room at CBR (no separate bedroom) or 2 adjoining rooms at Pop.

All they opened at Jambo was DVC and they may not be taking that any rooms from DVC bookings.

 

[zemmer]

Hi, I've been following this thread today - if we have a reservation in September, we can't call to modify yet, correct? And is there a chance the All Stars might be open by then anyway? thank you!

You can call. Your hotel is listed as not open during your stay so you will need to call at some point. Disney will not contact you about it.

 

[Bjn10]

So DCL’s systems are down so another Hour down the drain

 

[JessNewt]

5 hours and 15 minutes in. Still no word from GS. Anyone else staying in one place this whole time? Our house doesn't have the best cell service, and I'm nervous if I touch the phone I'll somehow hang up.

 

[DisneyMommy77]

Is anyone getting through? I’m at 5 hours and 45 minutes and starting to wonder if anyone will ever pick up.

 

[cmp1976]

6 hours 11 minutes and still waiting

 

[gmflash88]

5 hours and 15 minutes in. Still no word from GS. Anyone else staying in one place this whole time? Our house doesn't have the best cell service, and I'm nervous if I touch the phone I'll somehow hang up.

Yep. My cell service stinks at home so we have to call over WiFi. But all during the day, since both my wife and I are work from home and have to be on VPNs (See: bandwidth intensive) we occasionally get devices kicked off. First call, booted after 1.5hrs. Second call got wrong department so had to start over. Third call, booted after 1.25hr. Current call...4.5hrs and counting but bandwidth is typically better at night and we are off our work systems. Ugh...

 

[RN_Mama_inFL]

Is anyone getting through? I’m at 5 hours and 45 minutes and starting to wonder if anyone will ever pick up.

I’ve never even got passed the busy signal. I’ve tried over and over and over and no number will go through. I wish I could get on hold for that long at this point!

 

[Jen0107c]

Is anyone getting through? I’m at 5 hours and 45 minutes and starting to wonder if anyone will ever pick up.

I waited on the phone for a total of almost 9 hours today. I was disconnected 3 times. I was able to modify one Resevation but my other two remain in limbo. I figure I’ll try calling back tomorrow.

 

[Bjn10]

Now I’m kicking myself for not taking the regular rate change only would of been 60 dollars and I could of gotten 7 hrs of my life back

 

[Mlchiranky]

Anyone having any luck? I’m on hour two (total hours 5) after being disconnected twice...

 

[WendyBelle]

6 hours 27 minutes total, so about 4 1/2 for guest services.

 

[Figaroo]

Is anyone getting through? I’m at 5 hours and 45 minutes and starting to wonder if anyone will ever pick up.

I’m not through yet. I think I’m about 15 mins behind you in wait time.

 

[DisneyMommy77]

I’ve never even got passed the busy signal. I’ve tried over and over and over and no number will go through. I wish I could get on hold for that long at this point!

I’m sorry. It took me nearly 170 calls or so to get to this point. I hope you have better luck soon.

 

[ClapYourHands]

No phone calls for me today, but I was able to start check in at ASMo for November. No idea if they means the AS will be open then, but I’ve not been able to access that feature before today.

 

[Flamingeaux]

Help!! I have a 35% off ressie for Sports in September. What are my options? Are people calling and getting another resort with the 35% discount? What type of free upgrades are people getting? tia

 

[VAtink]

Is anyone getting through? I’m at 5 hours and 45 minutes and starting to wonder if anyone will ever pick up.

Not yet, about the same time on hold. Last update from my original CM was the guest services queue seemed to be stuck, wait time hadn't changed in a while. So much for the original estimate of a 148 minute wait!