Resort Change by Disney

[jennyq87]

I just got through and they said they’ve closed the guest services line for the night and I need to call back tomorrow

 

[bffer]

I just got through and they said they’ve closed the guest services line for the night and I need to call back tomorrow

What? I'm still on hold!

 

[Butterscotchontherocks]

I just got through and they said they’ve closed the guest services line for the night and I need to call back tomorrow

Were you already waiting for GS or still waiting for an original CM?

 

[Ninjagrrl]

I'm calling UT tomorrow morning again, and if they still push me off, I'm going to call Disney back and beg them to handle my reservation. I'm stressing that if I get pushed off too long, there won't be many rooms left to move me to.

 

[TropicalDIS]

Likewise been calling for 45 minutes now.

Got through. CM was going to transfer me to Guest Services, but said due to the amount of people on the line, they were closed and to call back tomorrow

 

[Ian3314]

Do I have Stockholm Syndrome? After over 2 hours so far on hold Im starting to like "Small World". I mean its getting catchy!

 

[JessNewt]

I haven’t even been Able to get on hold. It just rings a busy signal Any tricks?

If the call goes through and it is totally silent just wait a minute. I thought that meant something went wrong and almost hung up, and then I heard the robotic "I'm sorry, I didn't catch that". I then said "reservations" and was immediately put through to a cast member.

 

[Cliz155]

My dates were: July 25 - Aug 7
I am keeping my dates

• My original resort was: POFQ - Garden View
• I originally booked using Sun & Fun discount
• I am being moved to: AK Kidani Village Deluxe Studio - Standard View
• My cost increase/decrease is: None (same cost)
• I made my original reservation myself
• I wasn’t contacted about my hotel's closure. I called and spent almost 5 hours total on the phone. After the first 1.5 hours, I reached a regular CM who transferred me to guest services. At about 4.5 hours in, I talked with a guest services rep who helped me change my reservation.
• There are 2 adults in my party

I'm telling myself that I can't get excited for another two weeks or so. I'm really worried about FL's rising Covid-19 numbers. I think it's more likely that my state would put a mandatory quarantine order in place, and then I wouldn't be able to go because I need to return to work after our trip. :-( Anyone else feeling a mix of excitement and stress?

 

[IluvMGM]

I just got through and they said they’ve closed the guest services line for the night and I need to call back tomorrow

Guess I really am waiting until tomorrow to try again. That is so nuts.

 

[Butterscotchontherocks]

Do I have Stockholm Syndrome? After over 2 hours so far on hold Im starting to like "Small World". I mean its getting catchy!

Ah yes, that's the second phase of Small World. Next is knowing exactly when that weird "sound of someone accidentally hitting a button on the phone" happens.

 

[dnw25]

What?!?!?! why did they transfer us to GS? I've been on 28 min. Was told it was 200 min.

Maybe closed most of the agents but not all?

 

[Butterscotchontherocks]

What?!?!?! why did they transfer us to GS? I've been on 28 min. Was told it was 200 min.

Maybe closed most of the agents but not all?

They probably closed it because so many people are waiting. Like those of us in queue will be helped, but no one new.

 

[jennyq87]

Were you already waiting for GS or still waiting for an original CM?

this was the original CM

 

[JessNewt]

I just got through and they said they’ve closed the guest services line for the night and I need to call back tomorrow

That's crazy! The CM I spoke to told me to call back later tonight when less people were on (like around 1030pm). I'm glad I didn't take that advice. What a mess.

 

[2letterwords]

What?!?!?! why did they transfer us to GS? I've been on 28 min. Was told it was 200 min.

Maybe closed most of the agents but not all?

I think anyone already transferred will be helped. I imagine they just need to prevent more and more people being in queue as it gets later.

 

[Yooperroo]

I just got through and they said they’ve closed the guest services line for the night and I need to call back tomorrow

NOOOO I'm still on hold!!!

 

[bffer]

What?!?!?! why did they transfer us to GS? I've been on 28 min. Was told it was 200 min.

Maybe closed most of the agents but not all?

I know. I've been on hold for GS for about 55 minutes. Maybe GS is just full now through 11 p.m. LOL

 

[Ian3314]

Ah yes, that's the second phase of Small World. Next is knowing exactly when that weird "sound of someone accidentally hitting a button on the phone" happens.

HA HA HA Ok Im not going insane, that happens to us all, the weird phantom heart stopping button sound? I thought I hung uo like 4 times already.

 

[Yooperroo]

I think anyone already transferred will be helped. I imagine they just need to prevent more and more people being in queue as it gets later.

oh whew this makes sense. I'm like, I've been on hold with Guest Services for 2.5 hours! I'd be crushed to have someone answer and tell me they couldn't answer!

 

[2letterwords]

oh whew this makes sense. I'm like, I've been on hold with Guest Services for 2.5 hours! I'd be crushed to have someone answer and tell me they couldn't answer!

I hear you. I got disconnected after two hours this AM and now have been on for over four hours.

 

[lemonears6]

I just got through and they said they’ve closed the guest services line for the night and I need to call back tomorrow

Oh please no! I have been on hold for 4+ hours waiting for GS to pick up. Still on hold