Sorry it has taken so long to get back with a report. The grades below are JMHO, so please don't take them as anything personal.
Seating Service: A. We arrived 15 minutes early for our 7:00 PM reservation. They were telling those without reservations it would be (90) minutes. We were seated by 6:55 PM.
Entertainment: A. The band and singers were very good and the dancers were just incredible. We had a table just at the end of the "entrance hallway", where it becomes the circular main dining room and could see and hear very well. I took a 2-3 minute video of the dancers and I am still watching it!
Food: B+. Overall, it was very good. I had the Braised Be Beef and my DW had the Serious Steak. My mashed potatoes were just a tad on the dry side, but there was plenty of gravy to fix that. My roasted vegetables were excellent. I also thoroughly enjoyed my Mixed Berry Margarita. My DW, who always leaves restaurants with at least half her meal in a to-go box, actually finished all of her food except my "sample bite". The steak was perfectly cooked (medium) and was very tender.
Service: D-. This is where it all fell down. Our server was absolutely overwhelmed. I watched her very carefully and saw that they had her covering at least nine tables all by herself. Several times we saw three female management personnel just standing and chatting for 5-10 minutes at a time while the wait staff was running around like chickens with their heads cut off. As mentioned above, we were seated at 6:55, the server took our dinner order at 7:10, and we did not receive our food until 8:05. Over an hour to receive two pretty basic entrees with no special orders, apps, etc. is totally unacceptable. I felt really bad for the server and still gave her a 23% tip, but I also went on both Google and Yelp and gave the restaurant the proper reviews. They really need to take a look at their management staff and teach them how to help out the servers when they get that slammed.
I think I would love to try Raglan Road again, but I would only do it if it was mostly empty.