Ugh - the SW fun continues. After our second attempt at flying out this weekend, we a different airline for our outbound flight. Went to the SW desk at the airport, explained we didn’t want the rescheduled flight out & that we need to make changes to our return flight as we were now flying out of a different airport. Was told the changes were made, and only the return flight showed in my account (not the outbound flight). This morning our return flight booking is just gone from my account (the flights still exist on SW). When I search the confirm # it says the reservation was cancelled! All I can think is that when we weren’t on the rescheduled outbound flight last night it somehow counted us as a no-show & cancelled the entire booking, even though they had supposedly removed that leg from our reservation. On hold while we get ready to head to the park, but won’t likely get through before we leave, so I also sent a message on Twitter & will try calling again later tonight after we’re done for the day. Luckily we aren’t scheduled to leave until Sunday.
I’ve been a pretty loyal SW flyer for years, both because they offer nonstops out of our airports & the flexibility of booking with points, but our experience this weekend may well change that.