We're finally in our room and the kiddos are taking a much needed nap. Something weird happened to me during check in. I tried to use my credit union World Master Card for incidentals and room charges. The desk said it was denied. I never keep a high balance on any of my cards and more often than not they are fully paid off. I just went to the bank yesterday to let them know I was traveling so I was surprised it didn't work.
I said oh well I'll call the bank and get this fixed then try again later. So we went to grab a bite for lunch and I started calling. The bank said that they have no record of disney even trying to access my card at all. I tried to use my dining plan to pay for lunch and the desk never had me set up a pin so I figured this would be a good opportunity to charge something to my card. No issues, worked like a charm.
I went back to the desk and I still can't use this card on the room account. I have a pretty significant amount of rewards points built up so I was planning on using this card to pay for dining gratuities etc and use the points I've earned.
The CM suggested that I go to the gift shop and buy a gift card for the amount that I'm planning on charging back to the room. That's went I started to get a little irked. I told him that I have gift cards I'm planning on using already and that I've spoken to my bank and they say the issue isn't on their end and the card is fine. It's not like this is a backwater fcu card, it's an international MC.
Long story short they opened up a case with their internal IT and a manager opened up my room account without a CC on file. But I feel like I had to go through too much to get to that point.
I also called my bank to see if the lunch charge is there....yup, posted with no issue.
Hopefully we'll get it sorted out before we check out.