I ordered a cake through Jane at the Wilderness Lodge to be served at Whispering Canyon last week on Wednesday (12/12) and I have to say, the entire thing was a complete disappointment and I will never order another cake through Disney. Flaming disaster. I spoke with Jane multiple times, emailed her multiple times, thought I had given her clear ideas of what I wanted. She insisted she could do what I wanted.... cake comes out at the restaurant and it looks nothing like what I ordered. And the kicker, she billed me twice what she originally quoted. The waiter was very nice, I told him my frustration and while he could not change my son's birthday cake he did go back and speak to a manager and get the birthday cake bill adjusted down to the original quoted amount. Jane was not nice to work with either, she was salty and not very friendly or pleasant. Even getting off the phone the way she would bark, " have a magical day" it was more like she was trying to put a curse on me. I don't know what her deal is or why she was so miserable to me, I really tried to be nice to her every time I spoke to her and treat her with kindness because I don't know what her issue was and I was trying to just ensure my son's cake would turn out nice but nope! My cake was crap. So if you deal with Jane at Wilderness all I can say is good luck on that!
As for the cake flavor, I asked for buttercream and got fondant which I loathe so I did not care for the cake. we tossed out 2/3rds of it. It wasn't even a fancy cake, no idea why they put the fondant on there when I specifically told them NOT to use fondant. I asked for a 2d image of Hook and Pan, didn't get that. The cake was mushy, no one liked it. They got the wording wrong on the cake. I'll always remember Jane at the Wilderness for ruining my son's 5th birthday cake. You know the saying, fool me once. Never letting Disney ruin another birthday cake for me.