MDE App not working for DAYS

[frassieshines]

Specifically when trying to search for dining. EVERY single time, after putting in restaurant, date, time, and click "search" a little pop up appears saying "there was a problem loading the requested information, please try again". I've tried everything I can think to do, including signing completely out, deleting the app and reinstalling, and restarting my phone. Everything works fine from a computer. Is anyone else having an issue? This has been happening for almost a week now. Thanks!

 

[soniam]

Don't feel bad. It's happening on the website too.

 

[lovethattink]

There were some recent updates. I had to uninstall and reinstall the app to get it to work right.

 

[DebbieB]

I just tried it on my iPad, working fine.

 

[disneydreamer781]

Not working again this morning. Keep getting that same message. I'm getting ready to pass on TS altogether for my next trip or maybe since we will have a car, eat most TS meals offsite.

 

[hiroMYhero]

Not working again this morning. Keep getting that same message. I'm getting ready to pass on TS altogether for my next trip or maybe since we will have a car, eat most TS meals offsite.

I just checked using the updated app on my iPhone and had no problems looking for TS in November during the Thanksgiving week.

You may want to uninstall/install the app or go to the App Store to run the specific upgrade if you haven't yet upgraded.

The most current MDE app update was on June 1st.

 

[disneydreamer781]

I just checked using the updated app on my iPhone and had no problems looking for TS in November during the Thanksgiving week.

You may want to uninstall/install the app or go to the App Store to run the specific upgrade if you haven't yet upgraded.

The most current MDE app update was on June 1st.

My MDE app hasn't worked since they switched my user name to my email address. Tried an uninstall/install and it still doesn't work. That's another issue I have to address, or should I say, one of many.

 

[hiroMYhero]

My MDE app hasn't worked since they switched my user name to my email address. Tried an uninstall/install and it still doesn't work. That's another issue I have to address, or should I say, one of many.

If you go in through your browser on your phone to the website, that will be easier until you feel like waiting to talk to IT again.