We were originally scheduled to stay at the Wilderness Lodge 9/9-9/16. With the potential for Irma to impact our flight if we only shifted by a few days, we rescheduled for the end of the month. Luckily we both have very flexible work schedules to allow this.
My husband had called the other day and spoke to a lovely CM to go over options. At the end of the call, she emailed him with some information and told him to call or email with any questions. We called ticket services yesterday to request a refund for
MNSSHP tickets we had for 9/10-- refunded without any issue.
Reading through the Irma thread yesterday and reading the nightmares about waiting 2-3 hours to talk to a CM about hotel reservations, my husband decided to email the CM, Velda, and ask her to give him a call at any time today to talk about rescheduling - it didn't matter what time, he'd make himself available. She called him at 8:30am and immediately told him she had been given the go-ahead to issue a full refund if we wanted to cancel. There was no availability for WL. We could only book Port Orleans French Quarter with an AP discount (I guess that settles whether we should upgrade our tickets...). I'm disappointed because we are essentially paying the same price to stay at POFQ that we were paying to stay at WL. We could not keep our promo (I think it was the 'Enchanted' package).
But... we are looking at this as an opportunity to stay at a new (to us) resort. I know we are lucky to have been able to reschedule for so soon. I wish we could have just shifted days from the front end to the back end, but I am concerned about impacts up the coast (we are in the DC area).
Also of note: we are flying Southwest and our new dates are just outside of the 14 day window from our original departure, but we were not charged the fare difference with the new flight. I hope this post is helpful to someone.