supersuperwendy
any happy little thought?
- Joined
- Aug 6, 2006
Your guide can have them waiting for you at the SSR preview center. No need to call MS about it. Just contact your guide when you get to Florida.
I think a large part of the issue was that there were problems going to SSR to get them due to health issues.Your guide can have them waiting for you at the SSR preview center. No need to call MS about it. Just contact your guide when you get to Florida.
Our guide has had temporary membership cards delivered to us directly to the resort that we were staying at one trip, so I can see them offering to deliver these passes directly, especially since the OP's family has several health issues to deal with.
I am just curious, if these VIP passes are the current "deal". I mean, a year or so back they were offering a cruise for 4. Sorry, but I was just wondering.
Walt Disney Parks and Resorts Food & Beverage team is committed to offering a wide range of options to accommodate Guests with food allergies or intolerances. Guests should notate these food allergies and intolerances at the time of booking their dining reservation. Guests are also welcome to speak to a chef or a manager on duty when arriving at the dining location. Learn more about how we can help accommodate special dietary needs.
Question why would you need a fast pass since you are disabled cant you get one of those passes where you can go right to the front of the line anyways?
I am actually kind of shocked at everyone defending the MS rep here on the issue of the fact that it was a Sales Department issue. Granted nobody knows how the actual conversation went but let me say this: Disney is Disney is Disney is Disney. For people to say that it was reasonable to not try and help the OP because "Membership Services isn't Sales" is ridiculous.
I don't care how many departments Disney has or how separated they are. They all should be working together to ensure a seamless, great experience. I am not - by any stretch - suggesting that MS reps should have every answer - but they should be able to AT LEAST know who to ask to get every question answered.
I think "MS isn't Sales" is a lame excuse and surprised that many people here think that is okay for the rep to basically say "not my problem" (again, only going on the transcript posted by OP - which is what everyone is going on as well).
I am actually kind of shocked at everyone defending the MS rep here on the issue of the fact that it was a Sales Department issue. Granted nobody knows how the actual conversation went but let me say this: Disney is Disney is Disney is Disney. For people to say that it was reasonable to not try and help the OP because "Membership Services isn't Sales" is ridiculous.
I don't care how many departments Disney has or how separated they are. They all should be working together to ensure a seamless, great experience. I am not - by any stretch - suggesting that MS reps should have every answer - but they should be able to AT LEAST know who to ask to get every question answered.
I think "MS isn't Sales" is a lame excuse and surprised that many people here think that is okay for the rep to basically say "not my problem" (again, only going on the transcript posted by OP - which is what everyone is going on as well).
I am actually kind of shocked at everyone defending the MS rep here on the issue of the fact that it was a Sales Department issue. Granted nobody knows how the actual conversation went but let me say this: Disney is Disney is Disney is Disney. For people to say that it was reasonable to not try and help the OP because "Membership Services isn't Sales" is ridiculous.
I don't care how many departments Disney has or how separated they are. They all should be working together to ensure a seamless, great experience. I am not - by any stretch - suggesting that MS reps should have every answer - but they should be able to AT LEAST know who to ask to get every question answered.
I think "MS isn't Sales" is a lame excuse and surprised that many people here think that is okay for the rep to basically say "not my problem" (again, only going on the transcript posted by OP - which is what everyone is going on as well).
IMO it shouldn't be that way. DVD is the sales arm and they are technically and legally separate just like DVC is separate from the parks management and any reasonable person should realize that.It should be that way but the reality is, it isn't. You can either fight the reality or learn the system yourself to get what you want. Sadly most big companies are this way today.
Bill
As posted, I didn't get the impression that she was given a scolding or attitude. She asked for thoughts and the general consensus seems to be that the expectations of the OP were unreasonable. None of us were there for the tone but assuming all happened exactly as the OP posted, and giving her every benefit, she was still the one in the wrong. There are ways to handle the situation without having to run around to get the FP, she may have since done that and not reported back given that most didn't agree with her. The fact remains that no matter how nice or helpful the CM tried to be (may or may not have, we really don't know), there was nothing she could do but what she did, refer the OP back to sales.I am really disappointed at most of you for taking an attitude with the OP. She was trying to tell us that she experienced something she found unpleasant. Yes, the CM is not expected to have all the answers, but she is expected to be nice, and to make suggestions where she didn't have all the information (talk to sales or dining.) Maybe the OP's expectations of MS was too high, but she probably also expects friendly service from the DIS boards, not a scolding.
Yes, the CM is not expected to have all the answers, but she is expected to be nice, and to make suggestions where she didn't have all the information (talk to sales or dining.)