We returned from BWV week before last. On both this trip, and a trip to VWL in 1/05, I was assigned to a smoking room. This really burns me up (no pun intended!
I booked both of these trips at EXACTLY the 11 month window. My ONLY request is non smoking, AND it's for medical reasons! I don't care about my dumpster view, floor, 5 mile walk to the elevator, etc. I JUST want a nonsmoking room.
In addition to my long list of medical issues, I (unfortunately) was sick during this trip with sinusitis. The last thing my dr. said was "Do not spend ANY time around cigarette smoke."
We check into BWV at 4 PM on Sat 2/17/07 and the CM happily says "your room is ready." I have LEARNED to double check if it's smoking. So I say, "the room is nonsmoking, correct?" She says, with a lovely smile, "No, it's a smoking room, let me get your keys." I tell her I MUST have a nonsmoking room, and she says, "yes, I see that here, that is your only request." She goes to the back, gets me reassigned, and they reassign me to ANOTHER smoking room."
At least she caught that, and went to the back AGAIN and had me reassigned AGAIN to a nonsmoking room. My check in took nearly 40 min.
Does anyone else think this practice is just wrong? If I call at 9 am at exactly the 11 month window, and ONLY request nonsmoking, shouldn't that count for SOMETHING? I know they don't assign rooms based on when the reservations were made (which I think is WRONG and the biggest part of the problem).
I cannot stay in a smoking room. I have dr's notes saying this. I book as far in advance as I can. I only make ONE request. I say at the time of booking the nonsmoking is for medical reasons. Yet TWICE I've been given (or tried to be given) a smoking room. What else can I do???
And, out of curiosity, what would happen if they DIDN'T have a nonsmoking room to change me to? Anyone had that happen to them? What if you CANNOT stay in a smoking room, but they say that's all they have?