js
Been around since before the disboards 90s crash
- Joined
- Jan 18, 2000
Well, I disagree. I never waited on hold this long before COVID. I did have issues with their MDE app back then and was able to get things resolved in a much shorter time. I know they had issues bringing online their whole new MDE up to speed. That was bumpy for them. Most new things are.
My reference to being well oiled was the whole enterprise of what they did at their parks and resorts. They had enough staff. They had training programs for people. They handled tens of thousands of people every day in hotels, parks, dining, etc. And did it quite well. They provided good customer service which I experienced personally and they were recognized by industry sources as being at the top of the game on customer service.
Disney's IT has NOT been well oiled in many, many years prior to Covid. When they fired all their US IT people and had them train their replacements, that was the beginning of the end. Also, Disney's IT recording before being placed on hold when you need to press options, is "if I have a question about FP". Yes, it is asking if I have a Fast Pass question to press a number on my phone.
Sorry, but seven hours today on hold without any resolution (even being told they cannot fix), is not acceptable for
ANY business.
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