sam_gordon
DIS Veteran
- Joined
- Jun 26, 2010
First the background...
DW & I have been going to the same doctor's office for probably close to 10 years now. We used to see different providers (more in a moment), both NPs. The office is less than 10 minutes from our house, and they've been very accommodating when fitting us in for illness or anything else.
Late last year, the NP (A) I was seeing retired, so they "moved" me to the NP (B) DW saw (no problem). The first appointment I had with her, they introduced me to the new NP (C) that I would see. No problem.
But now the annoying things have started...
* Years ago, they used to have a "patient portal" where you could see appointments, test results, diagnosis, etc. For some reason that's gone away.
* A couple of weeks ago they called me on Friday to confirm an appointment for Monday with NP (C). I looked at my calendar, didn't have anything listed, and was going to be out of town, so I cancelled the appointment. When looking to make it up, I see on my calendar and they see on theirs that I had an appointment scheduled with NP (B) two weeks later. It's my habit, that while I'm still standing at the appointment desk to add the next appointment into my calendar. I have no idea where the appointment with NP (C) came from, and why would I book two appointments two weeks apart with two different NPs?
* DW and I each got bills in the mail from the office yesterday. My bill has things going back to September of last year, DW has things going back to December. We don't remember getting any bills before. No money is collected at visits, and nothing has been said at the visits about having outstanding balances (why would that not be done at either check in or check out?).
I'm about ready to change providers. All of our "specialists" are tied into a major organization, that can share/see things amongst them. It even came in handy when I went to the ER out of state, they could pull up all of my records. I think it's about time to switch PCP to someone in that organization. My main concern is availability for "one offs" and getting prescriptions caught back up.
Any thoughts? Even if my issues seem petty?
DW & I have been going to the same doctor's office for probably close to 10 years now. We used to see different providers (more in a moment), both NPs. The office is less than 10 minutes from our house, and they've been very accommodating when fitting us in for illness or anything else.
Late last year, the NP (A) I was seeing retired, so they "moved" me to the NP (B) DW saw (no problem). The first appointment I had with her, they introduced me to the new NP (C) that I would see. No problem.
But now the annoying things have started...
* Years ago, they used to have a "patient portal" where you could see appointments, test results, diagnosis, etc. For some reason that's gone away.
* A couple of weeks ago they called me on Friday to confirm an appointment for Monday with NP (C). I looked at my calendar, didn't have anything listed, and was going to be out of town, so I cancelled the appointment. When looking to make it up, I see on my calendar and they see on theirs that I had an appointment scheduled with NP (B) two weeks later. It's my habit, that while I'm still standing at the appointment desk to add the next appointment into my calendar. I have no idea where the appointment with NP (C) came from, and why would I book two appointments two weeks apart with two different NPs?
* DW and I each got bills in the mail from the office yesterday. My bill has things going back to September of last year, DW has things going back to December. We don't remember getting any bills before. No money is collected at visits, and nothing has been said at the visits about having outstanding balances (why would that not be done at either check in or check out?).
I'm about ready to change providers. All of our "specialists" are tied into a major organization, that can share/see things amongst them. It even came in handy when I went to the ER out of state, they could pull up all of my records. I think it's about time to switch PCP to someone in that organization. My main concern is availability for "one offs" and getting prescriptions caught back up.
Any thoughts? Even if my issues seem petty?