Candlelady
A dream is a wish your heart makes
- Joined
- Oct 7, 2001
I still have not heard from anyone at the Beach Club. I'm not super surprised, but will give it a few more days before giving up.
I DID get a call from WDW Guest Communications regarding my other complaints about MDE issues and the power outage at DHS that happened the same day we decided to add a park day to our passes and go back to TS Land. To their credit, they are sending me a gift card in the amount we paid to upgrade our passes (which we didn't end up even using, as we just returned to the resort upon finding out practically all of DHS was closed). So, I'm happy with that, as that was the one instance where we literally felt like we threw money away.
That's surprising to me. I'm sorry they haven't contacted you in some way to discuss.
If you don't hear from them in a few more days, I'd send again and this time copy her boss. I'm sure if you ask some of the more informed Dis members, they will advise who's in charge of Resorts.
When I have sent my thoughts, both good and not so good, I always copy whoever is the head honcho of DVC along with the resort GM. I've always gotten a rather quick response. Have also sent photos, which by themselves get me a quick response.
Good luck! I know they will make it right.