We checked out of Yacht Club (Club Level Water View) yesterday and I wanted to give a little review and trip report about our experience.
Thanks for sharing your review. I think it's important to emphasize that all reviews are welcome on this thread whether they be positive or they expose the shortcomings that a vacationer experienced during their stay.
I would urge you to contact guest services with your concerns. You did an excellent job describing what you experienced in your post so it may be as simple as just copy/pasting that info in an email. Your communication with guest services will be shared with the resort manager. Hopefully good things will come from your report.
I would also urge people coming back from a stay to share their thoughts, either positive or negative, with the management. All that feedback is the only way we have to positively impact the changes that need to be made or to reinforce what is being done right!
Here is the contact information:
email
wdw.guest.communications@disneyworld.com
or send a letter to:
Walt Disney World Guest Communications
Executive Offices
Post Office Box 10040
Lake Buena Vista, Florida 32830-0040
When you write or email, please include your name, address, phone number and email address.
If it is a comment specific to the Yacht & Beach Club, you can write to the General Manager of the resort (perhaps copy Guest Communications as well):
Mim Flynn, General Manager
Disney's Yacht and Beach Club Resorts
1800 EPCOT Resort Boulevard
Lake Buena Vista, FL 32830
~NM