Well we have 2 more full days before we leave. I have to say that I have enjoyed our stay over all. There are some things that I have noticed and I have compared to my other stays at over deluxe resorts.
1# house keeping is horribly lacking. Each day along with my tip that I leave for the mouse keeping lady I nicely ask for enough supplies (towels. & Face clothes) for 5 people. It is very obvious that we have 5 ppl in our room. Each side of the beds are unmade and so is the day bed. We get plenty of towels but only 4 face clothes. Really.... Is 7 days in it's been the same lady for the last 3 days.
Yes we have called each day and complained.
- room #2 has had the same dirty coffee cups daily. They are just rinshed out and replaced (we can smell the hazelnut coffee mate from home) really they don't own a dish washer uck!!!!! We stopped using them.
One day we stayed all day at the resort & pool my mom waited until it cooled off to head to the pool (wishful thinking it was 105 degrees) mouse keeping she said was in the room across the hall for 3 hours in the same room she. Heard her talking on the phone the whole time. When she heard me and my mother talking that I was going to take a shower she rushed into my room to clean it..... Half assed.
Vacuuming is a joke.... They only vaccum where u can see. pulling the chair out if it's pushed in lol doesn't happen. Or the corners of the bathroom at least it's our hair.
We have complained the comment is.... Housekeeping and staff here at the poly has changed greatly!!
2# my husband went down the slide with the kids he saw dirty towel stuffed at the top of the waterfall, clean water was filtering threw the filthy towels on to pool on ppls heads. Gross.
3# I have seen numberless ppl in the pool with street clothes. The life guards never comments? Any other pool the staff has enforced the rules here at the poly the pool staff acts like they don't see a thing.
4# we been to the pool 6 out of our 7 days here and not once has anyone enforced the checking of the bands. My mom was having trouble with her band tonight it would not unlock the gate. A women let her in but gave her a dirty look like she was pool hopping. It as kind of funny. Would pool hoppers try the scanner??? Or just sneak in.
5# we have eaten at kona cafe, Ohana, chef Mickey, grand cafe, T. rex, all of the meals have been good but we felt very rushed to get out. T. rex was our best meal yet. We had an Un invited guest at the end of our meal tonight at kona. We were seat right at the edge closest to the lobby. From the celing a cricket fell into a empty plate. We calmy moved the plate and quietly handed it to the server. Ohhhh the the cricket started jumping all over the table, the kids freaked, we laughed the server was mortified, we told him not to worry, we saw it fall it wasn't his fault. The manger came over an apologized. We said it was ok he's aid we were so nice about it he gave us all dessert on the house. It was really funny !
****i really like the monorail access. I don't think I could get my husband to stay here again. I have over all. Liked our stay, I love the size of our room, I live the size of the resort, I love the fireworks from the beach at night. But I do miss the access to the entertainment at the boardwalk at night.
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