Jfsag123
DIS Veteran
- Joined
- Mar 17, 2013
I have been having issues with the WDW website for months, going back to my trip in July. It will not allow me to make changes to resort/package reservations. The button is there and is clickable, but when I click it, it just reloads the "My Plans" page rather than taking me to the page for making changes. I had to make any changes for our trip this year over the phone. This has been the case across multiple reservations, I have tried cancelling and rebooking different things. I have tried on the mobile and desktop versions of the site, on multiple browsers, on multiple devices (phone, tablet, computer) in incognito mode. Nothing works. I have tried contacting Disney directly and their only advice was to clear my cookies/history. I did that, also for multiple browsers. No luck. I hate not being able to simply make changes myself and don't want to have to either call them or cancel and rebook to modify when a discount comes, as I've been making payments on the reservation we have now. Has anyone else had this issue and found anything that works?