Aluminum Falcon
DIS Veteran
- Joined
- Aug 9, 2021
While the primary purpose of adding parks may not have been to absorb crowds, it certainly allowed Disney to accept more people into the parks.
I am no expert in crowd control or ways to handle overcrowding, but I do think there are better ways to handle it than has been done recently at WDW, maybe the better answer is expansion in the existing parks, but the additions of Toy Story Land and Galaxy's Edge did not really provide attractions to deal with a lot of additional people - leading to problems with FP+ which translated into really long standby lines because they needed the FP+ line to keep moving - and now the change to Genie+ which is at least partially being introduced to help solve the issues with FP+.
If you believe the parks are currently overcrowded (the thought just that the parks on average are crowded all year long instead of only during peak season), my opinion is just that if Disney were able to better handle the crowds they wouldn't necessarily have to replace and charge for FP+ they could have kept it the way it was. The solution they chose was to charge customers to solve their problem instead - which imho feels like what might be a good business decision, but not a good decision for customers, and while I know Disney is a business - I thought first and foremost customer satisfaction was their priority - and it seems like that is shifting over the last year with perks going away and towards profitability even if guest satisfaction is sacrified.
That’s where I am seeing an issue, how do we know the average guest is dissatisfied with what is being offered/ do they know things have been taken away from them. I’ve said this a lot, but these boards, in no way reflect the views of the average guest,( and that’s a good thing haha), I just think it’s premature to call the changes a failure without even seeing them in place yet. I think a lot of people need to take a deep breath, companies will always charge more when they can, but that doesn’t mean they are turning their backs on their guests. It’s a delicate balance between giving guests what they would want, and making their shareholders wealthier, an imbalance in either direction is bad for a company always