Because apparently Disney’s new leadership is placing more importance on the social media image that they want to portray instead of actually providing great guest experiences. I’m not saying that I still don’t love WDW, but it’s clearly a shell of it‘s former self. Think about it, Chapek is on stage talking about how technology innovative Disney is, then the very next day the have to shut down WiFi in MK because their infrastructure can’t handle a full parks worth of guests using their phones. How’s that gonna work when they roll out
Genie+? Over at EPCOT, Harmonious debuts with no projections on it‘s main feature and at AK, Kite Tails gets shut down because of overturned jetski‘s and malfunctioning kites. My point is, Disney’s Marketing/Social Media portrayal of the current Disney experience is not living up to actual guest experience. I know people keep saying “ But we’re still in a pandemic, cut them some slack”. Honestly, I’m over that sentiment because they are charging full service prices and it’s not wrong for people to expect all services/shows to work.