From a customer service point of view, that would be the best way to handle it. But they seem to be tone deaf on c/s these days.
For instance, I did email them about my dissatisfaction about being excluded from any guest recovery offers due to being a family of AP holders. I actually got a response within a few days and not totally canned. The problem is, they completely ignored my issue and gave me this handy dandy tip for the future:
“We recommend booking your vacation as soon as you can to make sure you get your first choice for the dates and resort. Then, when promotions are released later on, you may be able to modify your reservation to include any special offer, depending on resort availability.”
That was so helpful! 35 years I’ve been going to WDW and they think this is some revelation? Yeah, that’s exactly what I did with both of my cancelled reservations. You know, those reservations that got cancelled, then got a refusal to honor those discounts or be included in a guest recovery offer? I didn’t expect a resolution, but a response that actually addressed my issue would’ve been nice.