Bill from Poly stay

[Jonell]

Hi friends.. I just got a bill in the mail from the Poly for our stay June 13th-20th. It is for Laundry valet services that were billed to me for $123. Apparently this is a mistake because I never asked for or received this service. I called the number on the invoice but had to leave a message. Has anyone else ever been mistakenly charged for service??.. Were you able to resolve it quickly??.. Thanks

 

[OKW Lover]

While not a frequent occurrence, things like that do happen. Everybody that I've read here reporting something like that has had satisfaction when they called.

 

[Aeweddle]

We had several problems with our final bill and a few more from charges to our room from throughout our stay - charges we did not make, being charges for a TS at a QS, etc. All were resolved by a phone call or visiting the concierge desk. I am sure it will be resolved easily.

 

[Micca]

Hi friends.. I just got a bill in the mail from the Poly for our stay June 13th-20th. It is for Laundry valet services that were billed to me for $123. Apparently this is a mistake because I never asked for or received this service. I called the number on the invoice but had to leave a message. Has anyone else ever been mistakenly charged for service??.. Were you able to resolve it quickly??.. Thanks

Jonell this is NOT the place to air your dirty laundry. I'm sorry, I couldn't resist. I'm confident they'll work with you, please let us know how it turns out.

 

[Jonell]

I got a call back from Disney about 2 hrs after I left the message. I was just asked if I used valet laundry services and of course I said "no"... I was told the charges would be removed.. I hope it's all cleared up now.