I heard about the $5 book order, went to Entertainment.com to order it, a pop-up window showed up on my screen stating the $5 book order, and there was a little box in the upper right corner of the web site with the same offer. So, I ordered the book.
My final order showed that I was being charged $25 plus $5 shipping. Thinking that this was a mistake, I canceled the order and tried again, only to have the same price show up. I thought that maybe there was just a problem with the final check-out, so I finished the order, hoping that the correct price of $5 would show up in the confirmation e-mail.
It did not show up. I was charged $30 total. I sent an email to Entertainment, stating that I was ordering the book for $5, as their site stated, and asking why I was not charged that. Here is what they said:
The current promotion on
www.entertainment.com is $10 off the retail price. The price of books vary. The best way for you to take advantage of this offer is to order the book online.
If you are asking about a special offer that you have seen for $5 per book plus $5 shipping, we are not able process your order. This short term promotion was available on other websites and is no longer available. In addition, we would like to advise you that Entertainment has never authorized an offer for $5 per book with free shipping. Other websites have taken two separate book order promotions and fraudulently combined them into one. We have already demanded that those websites take these offers down immediately since they are not a valid Entertainment offer.
Again, we apologize for the inconvenience and confusion this unfortunate incident has caused you.
Pam
Customer Service Specialist
I will be sending back my book "return to sender" if they don't honor the price that was on their website. Also, I never mentioned anything about getting free shipping, as I was not aware that this was available. So, I think a phone call is in order. Hopefully someone will be able to help me there.