Cruise and Theme Park Operational Updates due to Coronavirus

[Mal6586]

Am I the only one that treats every Disney worker with respect because I think Disney tracks everything?? I got Twitter just to send #castcompliments, every phone agent gets 1s on their survey. I don’t want my Disney file filled with a bunch of sad faces and angry rants, lol.

Definitely not the only one! Haha! I've only had one or two times I've needed to address anything close to an "issue" and I'm always so apologetic about even having to address it because I don't want to be notated as a "special guest".

 

[Remy is Up]

Am I the only one that treats every Disney worker with respect because I think Disney tracks everything?? I got Twitter just to send #castcompliments, every phone agent gets 1s on their survey. I don’t want my Disney file filled with a bunch of sad faces and angry rants, lol.

They do track everything. And do the survey. Right now because they work from home the surveys are how they are grading them

 

[Sandisw]

I agreed with everything you said until you made up your own stereotypes.. DVC owners may or may not be entitled. It is the same with AP. It is the same with anyone who paid for their vacation and feels "entitled" to... Their vacation.

I am super flexible, and can't wait to see Disney in whatever state it is in (if I can't get into the parks I will be upset, I will say that). I am DVC and AP. Stop your "displaced anger" as well, please.

I can tell you from posts on DVC, it certainly seems like entitlement. Just saying.

 

[Remy is Up]

Am I the only one that treats every Disney worker with respect because I think Disney tracks everything?? I got Twitter just to send #castcompliments, every phone agent gets 1s on their survey. I don’t want my Disney file filled with a bunch of sad faces and angry rants, lol.

They do track everything. And do the survey. Right now because they work from home the surveys are how they are grading them

@Remy is Up have you heard anything about the runDisney participants? Wine & Dine half and Marathon Weekend are both sold out but they blocked off (obviously) making any type of room reservations or packages. We are registered for Dopey and are worried that they will open up reservations to the general public and we will be out of luck for those dates if we aren't fast/lucky enough.

No info regarding runs as of yet

 

[Remy is Up]

I have a reservation the week of July 18th at ASM. So you feel if they wont open that resort i'll get moved?

My opinion is that would be the goal

 

[mamaoftwincesses]

Welp, it looks like the go/no go decision wasn't even up to me. I just made the kids walk around the house in masks and told them to imagine being outside with it all day. They didn't even last 5 minutes and all 3 emphatically said they would not want to go to Disney if they had to wear a mask and were happy to wait until that requirement was eliminated. The amount of complaining that happened in those few minutes has made me more fearful about going than anything coming out from Disney. I'm not cancelling yet but I really don't think we are going Aug 15-22 unless the mask requirement goes away.

Yup! I will be watching very closely how Universal and Disney handles the mask requirement for the 2-3 year old set. My 2 year old twins are never, ever going to wear one and we have a trip in late September on rented points. They won't even wear sunglasses so masks are a no-way. We will be coming down since our hotel is non-refundable BUT we will chose other activities if we won't be let in or shamed because my toddlers are well, toddlers. I think a lot of people on this thread either don't have kids or have much older children.

 

[Remy is Up]

the CM cannot do anything with tickets right now, they can't renew, extend, refund or upgrade. It's a wait and see

The poor cms on chat and phone are so buried right now. How many ways can they come up with to say we don't have that info yet? Lol.

 

[gatechfan99]

Welp, it looks like the go/no go decision wasn't even up to me. I just made the kids walk around the house in masks and told them to imagine being outside with it all day. They didn't even last 5 minutes and all 3 emphatically said they would not want to go to Disney if they had to wear a mask and were happy to wait until that requirement was eliminated. The amount of complaining that happened in those few minutes has made me more fearful about going than anything coming out from Disney. I'm not cancelling yet but I really don't think we are going Aug 15-22 unless the mask requirement goes away.

Don't give up, practice really does make a difference with these masks. When I first had to start wearing one at work in April, I was always trying to find a place to get a breather without it. Now I'm much more used to it and not such a big deal, albeit in a nice A/C controlled building.

My son's Little League team is supposed to start playing next week and spectators and players are going to be required to wear masks anywhere on property except while batting, on the bases, or playing in the field. I'm anxious to see how that goes, but hopefully it will help in getting him "trained" for July at Disney.

 

[Remy is Up]

We have reservations at AKL- Kidani for the week of 7/26. We already purchased 6-day park hoppers and the dining plan prior to the parks closing. Are we 100% that the dining plan is out the window and will be refunded? Any word on people who paid for the park hoppers if we aren't able to hop? Will Disney refund the difference? I know this was probably asked 1000 times but it's tough to keep up.

They are giving money back on PAID dining plans. I think 35%. Not free ones. And hoppers will likely be refunded an amount as well when all is sorted.

 

[yulilin3]

https://blogmickey.com/2020/06/union-shares-cast-member-recall-dates-for-theme-park-operations/

All this was reported last week when they had their zoo meeting but just to add, in case you didn't read the posts from last week, all Full time CM will be recalled and most of the Part Timers. Attractions is the largest union (in numbers of CM) Disney has and the goal is to be able to open almost everything attraction and show wise.
By these dates this is a good reminder of another reason we won't have any news reported from Disney until they know for a fact their recall total numbers

 

[MrsSmith07]

They do track everything. And do the survey. Right now because they work from home the surveys are how they are grading them

I always do the survey, except once or twice the CM has been extra grumpy, and I hung up instead of giving them anything less than a 1. I knew from my favorite Plaid that they keep records on everyone using their service. So I didn’t doubt there was a larger tracking involved. I’ve always had good Disney karma, so maybe that’s why.

 

[chicagoshannon]

Another weird situation but no uncommon. Call guest services and explain it to them. They will be selling tickets again once they start the 30 day rolling window so I'd say be patient or just call if you are concerned.

Can you expand upon the 30 day rolling window a bit? Does that mean that whenever they open up for the reservations starting July 11, that you'll be able to book your park for July 11-Aug 10 and then each day they'll open up another day. Would this work for your whole stay like how booking FP and dining do?

 

[AmberMV]

Yup! I will be watching very closely how Universal and Disney handles the mask requirement for the 2-3 year old set. My 2 year old twins are never, ever going to wear one and we have a trip in late September on rented points. They won't even wear sunglasses so masks are a no-way. We will be coming down since our hotel is non-refundable BUT we will chose other activities if we won't be let in or shamed because my toddlers are well, toddlers. I think a lot of people on this thread either don't have kids or have much older children.

I also have 2 year old twins, I know exactly what you mean. They just turned 2 last month, and I can't even keep a hairtie in my girl's hair. At that age they absolutely freak out if their airways are covered. I also have an "older" 2 year old who is turning 3 this month and he may be able to handle it longer, but still questionable. It's unfortunate for us, but there were SO MANY people on just this board who were trying to get around mask rules for so many reasons I guess they had to resort to something so impossible that the people who really can't keep a mask on won't come. The CM I spoke with regarding my never-cancelled June reservation last week suggested we come later in the year when possibly the 2 year old mask requirement will not be mandatory anymore.

 

[tfiga]

I booked Caribbean beach with free dining. I paid to change it to the regular dining plan and yesterday I received a refund for the paid portion and a refund for 35% off my room. I have not received an updated invoice yet.

 

[SaintsManiac]

@Remy is Up just tell me when 2021 packages are being released...

 

[woody337]

Is Disney still honoring the 7 day paid in full window?

 

[ChiSoxSider]

They are giving money back on PAID dining plans. I think 35%. Not free ones. And hoppers will likely be refunded an amount as well when all is sorted.

Thanks for the info! Yes, we paid for the dining direct this time around. I wonder how the hopper refund would work if we bought from a third party? We purchased the tickets through Expedia so I wonder how Disney would issue the refund.

 

[CastAStone]

Yup! I will be watching very closely how Universal and Disney handles the mask requirement for the 2-3 year old set. My 2 year old twins are never, ever going to wear one and we have a trip in late September on rented points. They won't even wear sunglasses so masks are a no-way. We will be coming down since our hotel is non-refundable BUT we will chose other activities if we won't be let in or shamed because my toddlers are well, toddlers. I think a lot of people on this thread either don't have kids or have much older children.

I've been able to train my 3 year old to wear one. Still working on the 2 year old, but the way I see it I have 3 months (also September) to get him on board. I would think by about 30 months most kids could be trained (with a ton of work, and note I said most, not all), but a barely-2-year-old would be a lot harder.

 

[Pyotr]

They do track everything. And do the survey. Right now because they work from home the surveys are how they are grading them

I spoke to 3 CMs on Sunday. All sounded exhausted, but were very helpful. I wanted to do the survey but the system froze. I wish there was another way to do it.

 

[Remy is Up]

Can you expand upon the 30 day rolling window a bit? Does that mean that whenever they open up for the reservations starting July 11, that you'll be able to book your park for July 11-Aug 10 and then each day they'll open up another day. Would this work for your whole stay like how booking FP and dining do?

Yes