WDW COVID-19 Operational Changes- Reservation System-Rope Drop Procedures

[MicheyMouse]

I appreciate that they are putting a temporary pause on new ticket sales and reservations as they work out the pre-arrival reservation system. I'm sure the call-center cast members appreciate that as well. I feel for them and the amount of calls they've probably fielded through all of this uncertainty. It is nice that they got to work from home during all of this (had a call with one last week to cancel a cruise).

It's a problem for those of us with pending reservations though. If simply cancelled and refunded, what happens if you applied a gift card to partially pay for the resort? I didn't keep the cards.

 

[MomOTwins]

It's a problem for those of us with pending reservations though. If simply cancelled and refunded, what happens if you applied a gift card to partially pay for the resort? I didn't keep the cards.

In the past, if you contact Disney and explain you have lost a gift card, they will issue you a new gift card.

 

[Lumpy1106]

"At this time, we are temporarily pausing new ticket sales and Disney Resort hotel reservations so we can focus on guests with existing tickets and reservations "

Whaaaaaaaat ?

I have to guess this means they will be resuming ticket sales once the existing ticket holders get reservations for specific days. I have existing tickets I bought in I think December for my Aug trip. The start date is specific but the exact day in each park is not. I assume I will be hearing from Disney soon to make that commitment. Once that is done, they will resume ticket sales until they reach whatever the reduced capacity will be.

 

[going/again]

Some use it for Big Tour Groups(Sports/School,etc) and some use it for Brazil Tour Groups.

The Brazil Tour Groups and other South American Countries have HUGE groups of 15 year old girls who come to WDW(July is the BIG month) to celebrate being 15.

They are commonly referred to as The 15s.

With the situation right now in Brazil,I would think The 15s from Brazil in particular would be seeing their trips in peril of not happening in July.

Feel stupid now seen them countless times, mind just went blank, all the excitement of maybe I'll get to go in December now

 

[DRussell88]

I'm worried about the temperature scans. I don't want to spend so much money for travel and staying on property just to be turned away at the gates. I run hot on a normal basis, but I also am prone to sunburn. If they do temperature scans, that only takes the surface temp, and sunburned skin is generally hotter than normal skin. Does anyone have experience with these temperature scans like from Disney Springs or Universal?

We use these scans at work and they honestly always seem to run our temperature a bit cold. I mean, I have come in before just over 95 degrees which should have problems of its own. I have also heard the same thing from a couple of people working in hospitals.

 

[goofynut41]

How long? We are all probably looking at the new norm if some people have anything to do with it! It's likely we will be wearing masks for the rest of my life....

I sure hope not.. If so my Disney days are over..

 

[fla4fun]

I'm worried about the temperature scans. I don't want to spend so much money for travel and staying on property just to be turned away at the gates. I run hot on a normal basis, but I also am prone to sunburn. If they do temperature scans, that only takes the surface temp, and sunburned skin is generally hotter than normal skin. Does anyone have experience with these temperature scans like from Disney Springs or Universal?

I believe at DS they have “cool tents”set up, and if you fail the temp check on the first try, you go to the cool tent for a while and they check again. I saw a photo of one at the end of the pedestrian bridge entrance to DS, so I would assume they are available at all entrances and would be at the parks as well.

 

[osufeth24]

How long? We are all probably looking at the new norm if some people have anything to do with it! It's likely we will be wearing masks for the rest of my life....

lol, talk about being dramatic

 

[savemycamera]

We use these scans at work and they honestly always seem to run our temperature a bit cold. I mean, I have come in before just over 95 degrees which should have problems of its own. I have also heard the same thing from a couple of people working in hospitals.

Thank you for this. That eases my mind a little bit.

 

[savemycamera]

I believe at DS they have “cool tents”set up, and if you fail the temp check on the first try, you go to the cool tent for a while and they check again. I saw a photo of one at the end of the pedestrian bridge entrance to DS, so I would assume they are available at all entrances and would be at the parks as well.

I did see pics of this on social media somewhere... I think if they've got it for DS, then having it for the parks would make sense.

 

[fla4fun]

"At this time, we are temporarily pausing new ticket sales and Disney Resort hotel reservations so we can focus on guests with existing tickets and reservations "

Whaaaaaaaat ?

I take that to mean they want to make sure the guests who stay on property and have already bought their tickets are going to get the first shot at making park reservations. After all, those guests will be the ones most likely to require compensation if they don’t get in. Once those guests have been accommodated, then they will fill in the remainder of the slots with off property and local guests. They want to be sure they don’t have a ton of people making resort reservations now that the dates have been announced without having the park capacity available to get them in.

I wonder if there will still be advance FP or if you have to wait until you get a park reservation to make them, or if you will just tap your band/ticket at each ride since the lower crowds should mean you will get on everything once? I would rather not have to deal with FP during the reservation period.

 

[tsme]

Oh Gosh. Could they be more vague? I mean really! Park pre-registration? Limited entrance? No word on resorts? Park hoppers? No real, concrete details. “What does it all mean Basil?”
I’m booked for Sept. I’ve booked my ADRs at 180 days out, FPS need to be done in July. If I have to plan, sweat, & cry over planning & booking everything months ahead of time, would it kill them to add some details? I mean Universal added details. Come on Disney!

 

[Tormania]

I guess I will take the arrows but I'm not overly thrilled with the plan submitted. Not opening for another 6 weeks, really? No water parks when everyone else is opening theirs? I really feel for ANYONE planning to go to WDW this summer. Maybe things might get tweaked between now and then, that is a HUGE amount of time and the world we live in will be quite different mid-July compared to now I feel.

Personally we have 6 more months before our trip so lots of time for things to get closer to normal by then for us.

 

[MomOTwins]

Well, dining reservations appear to be cut off. Rats--was hoping I could pick up some nice ones today after people cancel over the reduced experiences.

Oh Gosh. Could they be more vague? I mean really! Park pre-registration? Limited entrance? No word on resorts? Park hoppers? No real, concrete details. “What does it all mean Basil?”

The website annoucement says DVC resorts would open June 22 and Disney Resort hotels (or at least some of them, that part is vague) will open July 11.

 

[Yooperroo]

While the press conference was still happening, I cancelled my June 15-29 reservation and changed my July 6-20 reservation to the 13-27. I doubt we will go, but wanted to hear exactly what the reservation system is going to be like, first. We have APs that we haven't activated yet so I don't even know if we will be considered Passholders/ticket holders if the reservation system is open to them first, since we are technically flexible with our start date. I have more questions now than I did this morning

 

[gharter]

I'm interested in seeing how the reservation system affects park hopper tickets. seems like it would limit hopping.

If they use the reservation system for the parks, this would take care of tickets and AP numbers. Seems like they also ended park hopping with this plan until its relaxed or removed.

 

[Rash]

I wonder if they will be extending the expiration date on annual passes before they open the reservation system? My annual pass expired May 11, so I should be good to go for my July 18 reservation once they extend the expiration date, but if they screw up and they don’t extend it before they open the reservation system I may be screwed.

 

[Avery&Todd]

This is on the Disney website now - it looks like they have addressed hotels:

 

[sheila14]

Oh Gosh. Could they be more vague? I mean really! Park pre-registration? Limited entrance? No word on resorts? Park hoppers? No real, concrete details. “What does it all mean Basil?”
I’m booked for Sept. I’ve booked my ADRs at 180 days out, FPS need to be done in July. If I have to plan, sweat, & cry over planning & booking everything months ahead of time, would it kill them to add some details? I mean Universal added details. Come on Disney!

I feel the pain!! I arrive in September and besides stating when WDW is going to open, there are MANY unanswered questions. I just had a work meeting and I understand it all depends on the phases how to reopen. It would be nice to have more information before getting closer because it will make a difference to many if they still go. With the special events soon approaching, I feel that they need to have more information for us guests because many arrive for these events and we need to plan for this time. Hopefully in the next few days, WDW will announce more details.

 

[DisneyCowgirl]

Ugh. I have DVC points reservations. We were waiting to see when the park reopened to see whether we needed to buy tickets or not based on how long our APs got extended. I think we miss it by one week. Some of our party do not have tickets yet at all. So where does that leave me with making park reservations? Still so many unanswered questions!