Yeah. I am personally starting to get anxious, having a FW Cabin rented from the 23rd to the 30th. You know, of course these are horrible circumstances, but it seems to me that when I spend 5 days with no confirmation that the resort will open, 3 hours on phones being told to hold out in hopes of the place opening, that guests have a right to be worried when they hear its taking days to have options presented.
Consider my circumstances, we are 3 adult males, 2 of us are a couple, the 3rd is a straight friend. We decided on FW because it's to only option in our price range that provides 2 rooms. 3 professional adult males cannot reschedule a trip the way a family with kids can. Schools have vacations. Families can sleep in the same rooms. A male couple in our 40s with a straight male friend in his 30s do not want to share a room, nor do they want to get moved to the Art of Animation in a LION KING Suite. That's not this vacation for us. The amount of logistics and time Ive spent planning this trip, should that all be lost, is one thing, it's quite another to string us along without providing straight answers and reasonable options. Upgrades not discluded. This is guest services. These are the kind of circumstances where you upgrade. Ive worked in a hotel.
Where on WDW Property is there a suitable/comparable accommodation for us? And why isnt that info being relayed yet? If am I going to have to change dining travel, golf cart rentals, receive refunds, etc. This is a company that asks you to wake up 180 prior to your trip to schedule restaurants and the like.
Yes, Disney has every right to expect adults to understand their circumstance, and adults have every right to expect GUEST RELATIONS to provide reasonable answers and offer accommodations. Yes, that includes upgrades. A LION KING SUITE or a Refund doesn't cut it in our circumstances. I am a working Drug Counselor, and I now have to wait until the middle of a busy work week, 2 days before my trip, to BEGIN figuring this out, and possibly have to take off work to do so because its taking them forever to make a decision, is frustrating beyond the acceptable expectations placed on us by the hurricane. It sucks. I get it. Disney seems to be worried more about their logistics than that of their customers. Wehen your business model is all about requiring such logistics from your customers to begin with - that's not good Customer Service.
They should have contacted me no more than 2 days after the storm.