does anyone else feel sorry for all the CM's that had to deal with irate callers this morning? i mean, all these folks were calling, then when told the news they didn't want to hear, they likely got very huffy and asked for a supervisor. well, here's a tip from a long time former customer service rep (not Disney), when you act like a pain in the butt and act like i'm an idiot and ask for my supervisor, even after i have patiently dealt with your attitude, i will likely transfer you to the person who sits across the aisle from me who is not a supervisor, and have them tell you the same thing i just told you.
so, take it easy on the poor CM's, OK? i'm sure that some of them were not very nice today, but jeez, how would you like to show up to your job on a monday morning and have an angry mob with torches and pitchforks ready to tar and feather you just because you didn't tell them what they wanted to hear?
customer service is not an easy job to have. there are good reps and not so good reps. if you get a good one, tell them that while you have them on the line, if they are exceeding helpful, ask for their supervisor then give them a glowing review. if you get a not so good one, get on a personal level with them, ask them how their day is, or how their weather is, or heck, crack a joke about how many dorks they've had to deal with that day. that is usually enough to give them a breath and a smile and 9 times out of 10, their general attitude will improve (and with this, their level of service). generally, your attitude when calling will affect the whole interaction.
just my 2 cents. virtual hugs to all the CM's today! and tomorrow, and the next day and especially thursday!