I think this has a pretty easy resolution. All United has to do is waive their luggage fees for you on this trip. That should be pretty easy.
Good luck!
If it was just as simple, life would be a lot more fun....
Emiel was called back earlier and spoke to the woman that had called United to get it all sorted out.
And it's everything but sorted out.......
The TA says that they did everything alright and just perfect and that it's the fault of United.
Emiel called United again....
United says that the TA did the booking on July 20 and that they never gave the order to issue the tickets.
The order to issue the tickets (for December) where given by the TA to United on Nov 23....
Do you see a pattern of circles????
The tickets for April are still not issued and United never got the order to do that.....
Next steps are that Emiel is going to write a complain letter to the TA.
In that letter he stated that the TA is responsible for all the costs we need to make for the second bags.
To be continued.......................