Just back from a long weekend at the CR. We stayed on the 11th floor in the Tower.
Some observations:
1. Our first time back to CR after its renovation. Room is beautiful, but I agree with other posters that it's not really conducive for families, mainly in that there's not enough storage space. Small drawers, very little counter space in bathroom, no hooks near shower. We're a family of 4 and our stuff seems to take over hotel rooms. CR room has great design but lots of wasted space. And for whatever the reason, the bathroom fan cycled on and off all the time. It got to be annoying.
2. Love the Online Concierge. Great to have free internet access.
3. Grab and Go, while in a good location, is so small that it must get really crowded when the resort is booked full.
4. Excellent CMs at desk, as always. We had a notice of a return booking discount code on our computer, but I failed to note the details. When I asked at the Concierge desk about it, at first the CM couldn't find anything (he called CRO and got a total runaround--he said he now knew how the guests feel!
), but he got help from another CM and they worked for a while til they got us the information. Great service.
5. Mousekeeping was just okay. Mousekeeper never restocked our shampoos/soaps/lotions (4 day stay--family of 4--we went through it fast!) Spotty on replacing used washcloths daily. Didn't clean our room one day til after supper!
6. Elevators went out of order one evening. Buttons didn't work, and although there was a CM stationed in each elevator, they didn't stop at every floor and elevator service took forever. Big pain when you're on the 11th floor! (CM told us it was due to a guest smoking in one of the elevators. Grrr! Side note--even though there's a no smoking policy in WDW resorts, we smelled smoke throughout our visit.)
7. Excellent mojitos in the bar. Try 'em!
8. Transportation around WDW was fast and efficient. We seemed to always luck out on reaching the stop just as a monorail or bus was pulling in. However, I wasn't pleased with the amount of time we had at the airport before our flight. I'm not sure if ME needs to allow more time or MCO needs to expand their security line, but it was total pain to get through security, and we didn't have much time before our flight left.
I hope I don't sound too petty. I know I like to read all the good, bad and ugly about a resort that I'm considering.
We still love the CR--the MK view, the monorail, the short walk to the MK (really, that walk gets shorter every trip!), room service coffee in the morning, the shops on the Concourse, the CMs, the marina area and hammocks--all will keep us returning there!