That's what I did, too. Once you get through the queue, log in, and then select your package and go through the process.We got it!
I got back in, I logged in *first*, went through the process, and it let me through.
Then the credit card page. It rejected my "saved card" but I tried reentering it as a new card (same actual card) and the second time it went through!
Got email confirmation, and since the card errored, DH called Chase and it went through while they were looking things up, and were able to confirm the charge!
Tokyo here we come!
I had my World Elite MC denied twice, even after going through the ID check and entering the OTP. My World Debit MC was denied twice. My partner's Debit MC was denied. Her Visa was denied. Finally, the Debit MC card that I got from my credit union worked for some reason.
What a terrible system. Can't wait to do it all again for USJ!