Ugh! Disney Gift Card "Error"

[kristenrice]

I bought (2) DGC's from Meijer today, one for $50 and one for $450. I have the receipt and the activtion slips for both of them. When I got home tonight, I was able to successfully transfer the balance from the $50 to one of my "base" cards, but when I went to do the $450 one, I got an error message. I looked closer at the card and realized that the 10th digit was "damaged" when I peeled the sticker off. I thought it was a 6, but I guess it could be a 5 or a 3. I tried again with the different options and got the same error message each time. Finally, I called the number on the back of the card. The CM had me read the card number to her (ummm.....that's the issue right now, but OK) and I started with the "6" because that seems like the most likely number. She told me that the number I gave her is invalid and then refused to check either of the other options. She told me that I needed to go to disneygiftcard.com/contactus and fill out the form. She also told me I will need to attach photos of the receipt and the front and back of the card. I did that...and now the website won't load. I got another error message..."We are unable to submit your query at this time. Please try again later." Ughh! This is so frustrating! I thought it might just be a website issue, but the $50 card went through without an issue. I am fairly confident that I will get this to work and get it resolved, but I am not sure what else to do. Fortunately, I have another 6 weeks before our trip so there is still time to get it cleared up.

 

[comicguy]

I had a simiar issue with an older giftcard (would not swipe while I was at WDW in July), I called the number on the back and they had me email a pic of card and receipt and explain the issue I was having, it was fixed in 2 business days! I had to send it to this email: guest.service@disneygiftcard.com

Hope that helps

 

[LoveDaisy]

I had a similar issue. I took a picture of the card and receipt and I submitted it through the email mentioned above. The issue was resolved within 2 business days.

 

[kristenrice]

Thank you!

I will try sending the email instead of going through the website.

 

[gottalovepluto]

I bought (2) DGC's from Meijer today, one for $50 and one for $450. I have the receipt and the activtion slips for both of them. When I got home tonight, I was able to successfully transfer the balance from the $50 to one of my "base" cards, but when I went to do the $450 one, I got an error message. I looked closer at the card and realized that the 10th digit was "damaged" when I peeled the sticker off. I thought it was a 6, but I guess it could be a 5 or a 3. I tried again with the different options and got the same error message each time. Finally, I called the number on the back of the card. The CM had me read the card number to her (ummm.....that's the issue right now, but OK) and I started with the "6" because that seems like the most likely number. She told me that the number I gave her is invalid and then refused to check either of the other options. She told me that I needed to go to disneygiftcard.com/contactus and fill out the form. She also told me I will need to attach photos of the receipt and the front and back of the card. I did that...and now the website won't load. I got another error message..."We are unable to submit your query at this time. Please try again later." Ughh! This is so frustrating! I thought it might just be a website issue, but the $50 card went through without an issue. I am fairly confident that I will get this to work and get it resolved, but I am not sure what else to do. Fortunately, I have another 6 weeks before our trip so there is still time to get it cleared up.

Did you try the Scandit app? Mentioned here for when people accidentally peel off the account number from the stupid cardboard gc’s. No good for EAN.

 

[starry_solo]

It can only be one of 10 options, 0 through 9.

Isn't there a way to check a disney gift card balance without actually talking to someone?
Just call the DGC number and try 2 options a day?

 

[kristenrice]

Did you try the Scandit app? Mentioned here for when people accidentally peel off the account number from the stupid cardboard gc’s. No good for EAN.

OMG! THANK YOU!!

It worked! I had already sent an email to the address previously mentioned, but I was able to reply to myself and let them know that they could disregard my request. I was able to add and transfer the funds to the digital card in my Apple Wallet.

 

[Eastern]

OMG! THANK YOU!!

It worked! I had already sent an email to the address previously mentioned, but I was able to reply to myself and let them know that they could disregard my request. I was able to add and transfer the funds to the digital card in my Apple Wallet.

You have to tell us what the number was. I'm guessing 8!

 

[kristenrice]

You have to tell us what the number was. I'm guessing 8!

Believe it or not, it was a 2!

 

[DCLMP]

It can only be one of 10 options, 0 through 9.

Isn't there a way to check a disney gift card balance without actually talking to someone?
Just call the DGC number and try 2 options a day?

That's what I was thinking Just try every number until you found the one that worked. They can be easily checked on the Disney gift card balance website.