Please let us know what they say!
It also might be that something unexpected happened that needs to be fixed. I wouldn’t always assume the worst case scenario and go in guns blazing.
Wow what a horrible phone experience. Spoke to a dvc member services supervisor. Kept cutting me off and seemed like she was having a bad day. She kept flip flopping on her answers.
-She said she spoke to the Grand Floridian and was told the refurbishment should be done by early February with just some pool cleaning so it shouldn't be an issue.
- I said the site says until the end of February
- she then says well it was unforseen and for your safety and we have no control over that.
-I said it says on the site its routine maintenance and how is this unforseen?
- she then said no it says nothing about routine maintenance then proceeded to read me what it says on the site but omitting “routine maintenance “
- I said excuse me but I’m looking at the site right now , you missed “routine maintenance”
- she said yes well it was posted at the end of November so you knew well in advance
- I said I booked half a year ago, it wasnt posted and nobody is finding any availability anywhere from November for January and that is not in advance. I also said polynesian is showing all of 2026 maintenance so us members can make informed decisions when booking a stay there 7-11 months in advance.It went on from there until she realized her answers were contradictory and said she can’t do anything.
eventually she agreed to escalate it and I am now awaiting a call from somebody in escalation team? I was very cordial but wow that was bad. To some people this may not seem like a big deal but to my family and I, it is. Everyone will be using the other pool (crowded) and our view will be construction. Had we known in advanced, I’d have booked a different category view or a different resort. Now, there is nothing else available and we are in the “holding” timeframe for points cancelation.
If something bothers you, let them know. Its better for our future as guests.