ROYAL PACIFIC RESORT INFO...FAQ and more......

[ruthies12]

Yeah I just got the email yesterday about the pool and I find it pretty unprofessional that they didn't let people know this way before now, this last minute to be alerting people of a refurb is pretty crappy customer service. They should at least be waiving the resort fee since part of the resort will be unusable.

 

[Mainebound]

We are booked in a few weeks as well. Be warned, Universal is taking a hard stand when it comes to making a change. You will pay the difference between hotels if you switch. We are now at Hard Rock, a hotel I didn't want, but a convenient pool is a big part of what we are wanting. So now, I am paying more money for a hotel that is less desirable than what we originally booked. Sure, this is a first world problem, but it is business. It is wrong to takes someone's money with the promise of a pool and then tell them that they won't be getting what they paid for less than 3 weeks out. Pool hopping is an option, but it is inconvenient. I'm not paying for a Premier hotel so I can walk or ride to an offsite pool. Customer Service was friendly, but completely uncaring and inflexible. "I'm sorry you feel that way" is a very poor response to a complaint. I was never rude or angry, but I was frustrated because there is nothing I can do except deal with it. All my options are bad which makes it hard for me to enjoy my vacation without a feeling of bitterness. No matter how much fun I am going to have, I will always have a negative view of Universal and it will affect the trip. Oh well, at least I got to pay for the upgrade with my Disney Visa

We booked room only so we are able to switch without penalty. I am sorry you have had such poor customer service, and I DO think it is poor. It's a big deal even if you can use other pools. For us, my mother is 85 and she is not going to be bopping around to other resorts rto use their pools. I hope you have a great vacation despite this nuisance.

 

[Sue M]

We are booked in a few weeks as well. Be warned, Universal is taking a hard stand when it comes to making a change. You will pay the difference between hotels if you switch. We are now at Hard Rock, a hotel I didn't want, but a convenient pool is a big part of what we are wanting. So now, I am paying more money for a hotel that is less desirable than what we originally booked. Sure, this is a first world problem, but it is business. It is wrong to takes someone's money with the promise of a pool and then tell them that they won't be getting what they paid for less than 3 weeks out. Pool hopping is an option, but it is inconvenient. I'm not paying for a Premier hotel so I can walk or ride to an offsite pool. Customer Service was friendly, but completely uncaring and inflexible. "I'm sorry you feel that way" is a very poor response to a complaint. I was never rude or angry, but I was frustrated because there is nothing I can do except deal with it. All my options are bad which makes it hard for me to enjoy my vacation without a feeling of bitterness. No matter how much fun I am going to have, I will always have a negative view of Universal and it will affect the trip. Oh well, at least I got to pay for the upgrade with my Disney Visa

That’s terrible. We were booked in a WDW Resort (Poly) during August in Florida! Then a month before our vacay they announced the main pool would be down for major refurb. I told them in August there’s no way I’ll stay with no main pool. So we were switched to GF at no additional cost.
You could escalate to next level and ask to speak with the manager.

 

[Esmerelda]

Question for anyone that HAS stayed at RPR. The only onsite hotel we’ve ever stayed at was HRH and that was 7 years ago. This trip next year will be only one day. It will be myself and my hubby and my BFF. We are all upper 50’s in age and we would be in the same room. Im reading reviews about the bathroom door in the rooms. Can you really see through it and it truly doesn’t close? I know it’s a barn style door but the descriptions are a bit odd for a bathroom door. I just don’t want my BFF to be uncomfortable. I appreciate any input from anyone that has any insight. Thanks all... I really love this thread and have learned a lot here.

 

[schumigirl]

Question for anyone that HAS stayed at RPR. The only onsite hotel we’ve ever stayed at was HRH and that was 7 years ago. This trip next year will be only one day. It will be myself and my hubby and my BFF. We are all upper 50’s in age and we would be in the same room. Im reading reviews about the bathroom door in the rooms. Can you really see through it and it truly doesn’t close? I know it’s a barn style door but the descriptions are a bit odd for a bathroom door. I just don’t want my BFF to be uncomfortable. I appreciate any input from anyone that has any insight. Thanks all... I really love this thread and have learned a lot here.

You can see shapes through the door, but not clear.......you can see there’s someone in there for example but you can’t make out faces or specific movements.

It doesn’t close properly it more slides to a close. There’s no gap when it’s closed but it doesn’t seal if that makes sense.

You can however hear sounds if you know what I mean. Everyone will hear you tinkle if you don’t have the tv in for example. It’s not ideal for everyone that stays there.........I think for family it’s absolutely fine as it’s family......

But for friends like you describe, if you’re shy or don’t know each other well, I can see why some folks wouldn’t be keen on it.

They do have handicapped accessible rooms that have a solid door. We’ve had a room like that before as it had a little more space, and the door properly closes. So you may want to see if that’s an option for you.

I never thought to take a picture of the door closed with someone on the other side.......

Hope you have a wonderful stay when you do go.........

 

[Esmerelda]

Thanks Schumgirl, that helps a great deal. I did have one more question. Both my husband and BFF are veterans. She retired from the Navy, he was a US Marine. I wonder if they offer a military rate on the rooms. We are only there one night.

 

[macraven]

MIL is what you would use booking online for a room with the military rate

Not always available for each hotel

Worth checking out than paying rack rate

 

[Esmerelda]

Thanks Macraven, this is very helpful. Have a wonderful day.

 

[Esmerelda]

So, I went to Loews and looked up a military rate. I did find one at RPR with 2 queens. The thing that concerned me was it said you have to have an active military ID. One person is retired, other is a veteran. Are they eligible for this rate? Thanks for any help.

 

[macraven]

In last years the answer would have been yes

To be on the safe side, call and ask

Talk to a supervisor to verify if you use the booking site phone number

 

[Esmerelda]

I will be sure to call. Thanks

 

[tinkerbell1112]

A quick heads-up: I booked our Universal trip for January through Southwest Vacations, and they sent me this email yesterday:

This is a courtesy email regarding your upcoming stay at Universal’s Loews Royal Pacific Resort. This hotel has recently notified us that heir swimming pool will be temporarily closed for enhancements starting on January 7, 2019 through Early February 2019. Please note renovation dates are subject to change at any time without prior notification. During the pool closure period, guests will have access the alternate pool at Loews Sapphire Falls Resort at Universal Orlando, which is connected to Loews Royal Pacific through a convenient resort walkway. In addition, guests have access to the unique pools at all other Universal Orlando™ hotels.

Universal’s Loews Royal Pacific Resort is committed to providing guests with the best possible vacation experience and minimal impact during their stay. Therefore, compensation or relocation is not being offered.

Southwest Vacations


Since we're traveling with a pool-oriented family that doesn't want to pool-hop, I called Southwest and switched our 4-day reservation to the Hard Rock. (Which, for some reason, ended up being cheaper.) Anyway, just wanted anyone traveling in January to know about the pool issue!

oh boo. we are just learning about this, and we are also a big "spend the evening at the pool" party of 9 (5 kids). eat dinner at the pool..yadda yadda yadda. oh my.

 

[tinkerbell1112]

For the hassle of changing or dropping that last day, remember that Sapphire Falls is only a 5 minute (or less) walk from RPR and their pool is gorgeous. We stayed at Sapphire Falls for one night last vacation and walked (with the 18 month old) over to RPR for dinner and then back. Easy peasy.

You may find that January is pretty cold for swimming as well. Weather is so variable in January.

good to know it's only about a 5 minute walk. thank you. I hope they have poolside nachos like RPR - I have been drooling about those for over a year.

 

[Lynne G]

Just got my thanks for booking, and said $27 for self parking. Ouch. Think I paid around 25 in October.

 

[macraven]

Yes parking prices did increase since you were last there

 

[schumigirl]

good to know it's only about a 5 minute walk. thank you. I hope they have poolside nachos like RPR - I have been drooling about those for over a year.

They do have Nachos at their poolside bar....we haven't tried them so I don't know if they are as huge as the ones Bula Bar do...….

 

[Sue M]

Yes parking prices did increase since you were last there

Mac, off topic I know, but I’m getting huge Ads that cover up entire posts, in this case both yours and Lynne’s. Is anyone in Dis aware this is happening? There was already a thread about this a person started a few weeks ago in Tec support but hasn’t recieved a reply. She was using android. I’m using Apple.
TY

 

[schumigirl]

Mac, off topic I know, but I’m getting huge Ads that cover up entire posts, in this case both yours and Lynne’s. Is anyone in Dis aware this is happening? There was already a thread about this a person started a few weeks ago in Tec support but hasn’t recieved a reply. She was using android. I’m using Apple.
TY

I’m getting that all the time too. You can’t see some of the posts unless you quote them.

I did see the thread in tech forum but no definite answer as to why it’s happening. I’ve also had issues with the site rebooting after I’ve typed a whole long post......now that is frustrating.........

The good thing is now though, we dont have that down time every day for 90 minutes........big improvement there.

 

[macraven]

I only use Apple products and it has only been a few incidents I have that blockage you asked about

I know it has been happening as read other threads where it was brought up

I did check another section of the Dis and read this issue is still being worked on


Hopefully the ads issue will be solved soon

 

[Sue M]

I only use Apple products and it has only been a few incidents I have that blockage you asked about

I know it has been happening as read other threads where it was brought up

I did check another section of the Dis and read this issue is still being worked on


Hopefully the ads issue will be solved soon

I only use Apple too, but big ads a problem. I’m glad to hear they’re working on it.