Just returned from a two night stay at OKW. I extended my trip and figured OKW would be a nice relaxing way to end my WDW stay this time around. I had booked a studio in the HH area...fine. My friend was going to stay with me, but decided to stay at YC, so I decided to add my dd to the reservation and take the friend off. I called MS, two days prior to my OKW checkin, and asked them to make the changes. Ok. That got done. The next day, I checked my reservation, to make sure it was okay. I noticed that I had been assigned a 'handicapped accessible' room...I hadn't asked for one, but okay, I can live with that. Then I notice that while my friend is off the reservation, my dd isn't listed. The reservation shows me, with my regular avatar, and me, again, with the plain MM head you get if you don't choose an avatar!!! If I went into the reservation to add dd, it said she was already listed on it, and to choose another guest to add. Okay, I'm confused. So, I get to OKW, around 3 on my checkin day. I get in line to check on the handicap accessible room...don't want to take if if someone really needs it. The CM, working the line, told me it wasn't an issue, that I was assigned that villa because my stay was so short. Okay. I stay in line to make sure they have my cell phone number, which sometimes gets lost! I get to the desk, and get the same CM I had just talked to. I explained that I wanted to make sure my phone number is on file, and that my dd is listed on the reservation. So, no phone number. But, dd is listed as the lead person on the reservation!! Seriously?? And none of my regular info is listed..no phone, credit card, or room area requests. The CM goes away for a bit, comes back and says it's all set, and profusely apologizes...actually, apologized too often, it got annoying!! She says they had to cancel the first reservation and redo it. So, she needs all my info again. Fine. We get that all done...she then tells me they have a room for me in South Pt Rd, close to the playground, but it's not quite ready. Ah....no. I calmly told her that that villa wasn't going to work for me...that I had booked a HH villa due to my being there such a short time. She looked at me as if I had refused the suite in the Castle!!! Off she went again. When she came back, 5 mins later, I held up my phone with my confirmation showing the HH area had been booked, trying to make sure she didn't think I was fibbing in order to get that area!!! Her response? 'I'm so sorry but we have nothing in that area that's available'. I told her that I had booked that area, and was pretty disappointed that it now wasn't available. Away she went again. Came back, saying that they thought they had a good compromise. They had a room in bldg 27, Peninsula Rd, for me, and that it was ready now. Fine, I guess. Yes, it was right next to the bus stop. Yes, I could walk over to the HH area, which is why I originally booked that area. But, it was disappointing that I had to go through all that, and end up in an area that I hadn't booked. I had asked for a ground floor studio since I was on my own and wasn't crazy about lugging my checked bag down stairs. But, no ground floor rooms were open, so I got a second floor villa. I guess I got lucky...it could have been a third floor!!!
While the studio was fine, I was very disappointed in the whole experience. I guess 'stuff' happens but man, it all seemed to happen to me on that check in!!!
