New webkinz - used code? Did I just waste $15??

[momsavealot]

Hi! Just bought my daughter a new webkinz - groundhog. She tried to adopt it this morning and it says the code has been used already. I can't seem to submit a support question b/c I don't remember our account info (we signed up like 2 years ago and under a different email address). I got it at a Hallmark store and I'm going to try to call customer service if I can find a phone number. This is really disappointing. And of course, she doesn't want to return it b/c she already fell in love with it. But $15 for a webkinz that doesn't work???? Has anyone dealt with their customer service? By the way, she already has like 20 webkinz and we've never had a problem before. And, the Hallmark store had a sign that they won't take returns with the code tag opened.

 

[mommisanchez]

The only thing you can do is return it to the store. The same thing happened to me once. Stinks

 

[fatuhiva]

I would go back to the store & tell them what happened. This is what their return policy is supposed to prevent so they need to know you had a problem. They may still not replace it, but I would have to at least try.

I bought a webkin once & the seam started ripping after we had it for a couple of days. Of course we had already activated the code and the Hallmark store also had a no return policy. I told them I didn't want a new code, I just wanted the stuffed animal replaced because it was only a couple days old & my son loved it. They weren't very happy but they did give me a new one. They kept the code though, so I would think they would send it back to the company for credit.

 

[NMW]

My son had a friend that "got" an animal online by just entering random codes. He was all happy with himself. I thought it was unfortunate for the person that would by the stuffed animal and then not have a code that works.

My DD 7 has maybe 5 or 6 webkinz. She hasn't even put the last 3 of them online-she just wanted the stuffed animals.

 

[momsavealot]

I googled a phone number for Ganz and found one for customer service. So, there is a phone number for Webkinz support if anybody ever needs it. They just make it impossible for you to ever find it. After a couple of tries, I finally got a live person and explained the situation. She told me the code would be reset over night and we could adopt anew today. Lo and behold, my dd adopted this morning w/o any problems. Problem solved. Did not have to deal with Hallmark. However, still no replies from Webkinz online customer support so I would definitely just call if you ever have any problems with Webkinz in the future.

 

[SoonipiLady]

I googled a phone number for Ganz and found one for cus into etomer service. So, there is a phone number for Webkinz support if anybody ever needs it. They just make it impossible for you to ever find it. After a couple of tries, I finally got a live person and explained the situation. She told me the code would be reset over night and we could adopt anew today. Lo and behold, my dd adopted this morning w/o any problems. Problem solved. Did not have to deal with Hallmark. However, still no replies from Webkinz online customer support so I would definitely just call if you ever have any problems with Webkinz in the future.

here with us? I'm sure there will a time when I'll need it. Both my kids are really into them!

Thanks!

Karen