FreeDiningFanatic
DIS Veteran
- Joined
- Aug 18, 2015
- Messages
- 2,086
How frustrating with both Hilton and the Milan hotel. I guess the terms do actually say 8-12 weeks and so if today marks 8 weeks, I wouldn't be surprised if when you call back on December 1, they tell you to wait until Dec 8. I've not had a case reviewed in 7-10 days, but perhaps because yours is very straight forward, that will be the case. Fingers crossed.I have consistently been able to get great value from the FNC. In September I used it to stay at the Bank Hotel in Stockholm, cash rate would've been around $400.00 and because it was a SLH I received free breakfast.
My saga with the missing points + FNC for my personal HH card continue. Today marked 8 wks since meeting the MSR; I was told I could file a case today. When I called the CSR verified that I met the spend, then took 5 mins to check the T&Cs to make sure that a foreign purchase would qualify, then told me that I had to wait until December 1st to file a case. She said it would take 7-10 days to receive the points and FNC once the case is filed. What a PITA since I wanted to use dd's and mine together and she received hers at the end of August.
Gosh awful service continues from the STRAF in Milan. I didn't receive the night in my account and need a copy of the invoice to file a case for the missing night. Except I didn't get an invoice; I contacted the hotel asking for it and they said that since the stay is over and it was on points I need to contact Bonblah for the invoice, which is incorrect. Plus I had breakfast and city taxes due (which they said they would waive). So I contacted Bonblah who of course said they cannot access the computer system for the hotel and need an invoice to credit the night stay. I had to file a case with Bonblah to get a copy of the invoice (which the hotel clearly can't provide for some reason) and another for the missing night, which probably won't credit without said invoice (I need the night to count toward maintaining platinum status). PSA to anyone heading to Milan: don't stay at the STRAF, not only is the room design dark and ugly, the rooms are incredibly noisy and the staff are universally awful.
Contrast that to the RC Maldives. The night on points didn't show on my account, so I contacted the hotel. Within 5 hours I had a copy of the invoice e-mailed to me.
HUCA option on the STRAF or try emailing again? Seems the invoice from the hotel really might be the quickest option to crediting your night stay.
Today I did a bunch of maintenance on my spreadsheet, used some credits, canceled some cards, etc. I know some people think this hobby is easy or that points are "free" but when you're basically doing accounting and chasing down points and invoices, we all know it's anything but simple. But so rewarding!!