Jann, I would chalk that up to everyone's being hot/cranky/tired after a long day in the parks!!! We did see some pretty long lines in the Bakery after Epcot closed. We just avoided it at those times. If there were people out the door, we didn't go in. And the way some of the folks treated the CMs, I don't blame them for being testy. There was one lady when we were there that was complaining about there not being any 'health food' type goodies. She actually said..."Well, what do you expect healthy people to eat in here? It's all very unhealty." Then she stomped out. WE all just laughed.