Karin1984
DIS Veteran
- Joined
- Feb 5, 2012
Of course, but that's not entirely what I meant.Actually, I would hope they are trained to offer and explain the appropriate accommodation. So many posts here are assuming it's DAS or nothing. If properly trained, the CM should offer the appropriate accommodation (be that DAS or other) and explain how it will work.
For the first few weeks, months, maybe even for the first year of this new set up, we can expect that guests will get upset. Even when new accommodations are offered, changes can be scary, guests will be hesitant to find a new way to make a Disney visit possible.
With this uncertainty probably come emotional conversations. Whether that is a person yelling at the CM or hysterically sobbing. Yes, you can click your screen away when someone yells at you, but that's the only time you can. When someone is crying in front of you, what can you do as a CM if you can't even offer a glass of water, because you are on a screen.
I hope the CMs are properly supported. Emotional conversations are draining when working in a service job. You need ways to decompress between calls, after work, you need good support from your supervisor and colleagues. Too much of this, and CMs might quit, get burn outs, etc.
That's what I meant with I hope they are prepared.